Cannot log in to snapcraft.io

[ctigrisht]

Expected behaviour

Should be able to access the snapcraft.io account

Steps to reproduce the problem

Login to snapcraft.io website, will ask for credentials, then will put out a 404 after login, if already logged in via oauth will just throw 404, it can also fail to a blank page saying ~No data received or something like that (could not reproduce). Peer confirmed by other discord member

Specs

• URL: https://snapcraft.io/login
• Operating system: Fedora Linux 39
• Browser: Brave

[Lukewh]

Hi @ctigrisht can you try removing all cookies associated with snapcraft.io and try again? We had a small change to auth recently that may cause some legacy cookies to cause a weird state - thanks!

[ctigrisht]

Hi @ctigrisht can you try removing all cookies associated with snapcraft.io and try again? We had a small change to auth recently that may cause some legacy cookies to cause a weird state - thanks!

I tried and it doesn't work, probably the ubuntu account cookie/token is not accepted by snapcraft website

[mlanighan]

Seeing this issue with a new ubuntu account. Tried clearing cookies as suggested and it did not fix the problem.

[Lukewh]

@ctigrisht @mlanighan if you go to https://dashboard.snapcraft.io, can you sign in?

We'll be taking a deep dive into this issue early next week, I apologize for the disruption.

[ctigrisht]

@Lukewh The dashboard works fine, but not snapcraft.io

[mlanighan]

@Lukewh Seeing the same-I can log into the dashboard but not snapcraft.io

[gdoumen]

@Lukewh I'm seeing the same

[syncronize-issues-to-jira]

Thank you for reporting us your feedback!

The internal ticket has been created: https://warthogs.atlassian.net/browse/WD-7935.

This message was autogenerated

[herzkoenig]

I am experiencing the same difficulties. Login via the dashboard is working.

Additionally, I am unable to login via snap login in my WSL terminal.

root@myUserName:~# snap login mymail@adress.com
Personal information is handled as per our privacy notice at
https://www.ubuntu.com/legal/dataprivacy/snap-store

Password of "mymail@adress.com":
error: access denied (see 'snap help login')

Is that maybe related to this ticket?

[ctigrisht]

@Lukewh It seems I can now log into snapcraft.io

[julienrbrt]

I was able to replicate this (OS: Fedora 39, Browser: Chromium).
I had to login to the dashboard first to be able to be logged in it snapcraft.io.