Account Suspended after version update

[mxsxs2]

Describe the bug

I updated our self hosted Chatwoot instance deployed in Kubernetes with helm. I followed the instructions to upgrade the helm chart version from 0.9.0 to latest. Now when I try to login as a user I get the "Account Suspended" message in the browser. However, this seems to be misleading as in the logs of the pod I have a 500 error.

I can log into superadmin but not to the normal user area.

To Reproduce

Steps to reproduce the behavior:

1. Have an older version of chatwoot deployed in Kubernetes
2. Follow the upgrade process at the documentation

Expected behavior

Users can log in

Screenshots

Browser logs

xhr.js:184          GET https://mydomain.com/api/v1/accounts/1/ 500
(anonymous) @ xhr.js:184
e.exports @ xhr.js:20
e.exports @ dispatchRequest.js:39
u.request @ Axios.js:111
a.forEach.u.<computed> @ Axios.js:132
(anonymous) @ bind.js:11
value @ ApiClient.js:38
(anonymous) @ accounts.js:35
u @ videojs.record.js:2868
(anonymous) @ videojs.record.js:3088
L.forEach.e.<computed> @ videojs.record.js:2921
b @ application-1acdc7d569a592978d11.js:2
o @ application-1acdc7d569a592978d11.js:2
(anonymous) @ application-1acdc7d569a592978d11.js:2
(anonymous) @ application-1acdc7d569a592978d11.js:2
(anonymous) @ accounts.js:32
(anonymous) @ vuex.js:778
h.dispatch @ vuex.js:497
dispatch @ vuex.js:416
(anonymous) @ App.vue:89
u @ videojs.record.js:2868
(anonymous) @ videojs.record.js:3088
L.forEach.e.<computed> @ videojs.record.js:2921
x @ application-1acdc7d569a592978d11.js:2
o @ application-1acdc7d569a592978d11.js:2
(anonymous) @ application-1acdc7d569a592978d11.js:2
(anonymous) @ application-1acdc7d569a592978d11.js:2
initializeAccount @ application-1acdc7d569a592978d11.js:2
currentAccountId @ App.vue:77
pn.run @ vue.common.prod.js:1488
En @ vue.common.prod.js:1402
(anonymous) @ vue.common.prod.js:701
Ze @ vue.common.prod.js:673
Promise.then (async)
Xe @ vue.common.prod.js:680
nt @ vue.common.prod.js:705
(anonymous) @ vue.common.prod.js:1478
pn.update @ vue.common.prod.js:1466
de.notify @ vue.common.prod.js:284
set @ vue.common.prod.js:396
(anonymous) @ vue-router.esm.js:2878
(anonymous) @ vue-router.esm.js:2877
we.updateRoute @ vue-router.esm.js:2321
(anonymous) @ vue-router.esm.js:2186
(anonymous) @ vue-router.esm.js:2308
a @ vue-router.esm.js:1947
a @ vue-router.esm.js:1954
Oe @ vue-router.esm.js:1959
(anonymous) @ vue-router.esm.js:2302
a @ vue-router.esm.js:1947
(anonymous) @ vue-router.esm.js:1951
(anonymous) @ vue-router.esm.js:2289
(anonymous) @ vue-router.esm.js:2053
(anonymous) @ vue-router.esm.js:2131
Promise.then (async)
(anonymous) @ vue-router.esm.js:2075
(anonymous) @ vue-router.esm.js:2097
(anonymous) @ vue-router.esm.js:2096
ye @ vue-router.esm.js:2095
(anonymous) @ vue-router.esm.js:2033
A @ vue-router.esm.js:2270
a @ vue-router.esm.js:1950
a @ vue-router.esm.js:1954
(anonymous) @ vue-router.esm.js:1951
(anonymous) @ vue-router.esm.js:2289
GD.window.chatwootConfig.signupEnabled.e.meta.e.meta.requireSignupEnabled.UD.includes.getters @ index.js:87
GD @ index.js:114
(anonymous) @ index.js:135
Promise.then (async)
(anonymous) @ index.js:126
A @ vue-router.esm.js:2270
a @ vue-router.esm.js:1950
Oe @ vue-router.esm.js:1959
we.confirmTransition @ vue-router.esm.js:2297
we.transitionTo @ vue-router.esm.js:2185
Ye.init @ vue-router.esm.js:2873
beforeCreate @ vue-router.esm.js:1314
We @ vue.common.prod.js:638
en @ vue.common.prod.js:1375
e._init @ vue.common.prod.js:1756
Ln @ vue.common.prod.js:1652
window.onload @ application.js:97
load (async)
(anonymous) @ application.js:96
(anonymous) @ application-1acdc7d569a592978d11.js:2
i @ bootstrap:72
(anonymous) @ bootstrap:248
(anonymous) @ application-1acdc7d569a592978d11.js:2
Show 3 more frames
App.vue:91 Uncaught (in promise) TypeError: Cannot read properties of undefined (reading 'locale')
    at App.vue:91:1
    at u (videojs.record.js:2868:27)
    at Generator._invoke (videojs.record.js:3088:32)
    at L.forEach.e.<computed> [as next] (videojs.record.js:2921:31)
    at x (application-1acdc7d569a592978d11.js:2:9794297)
    at o (application-1acdc7d569a592978d11.js:2:9796508)
(anonymous) @ App.vue:91
u @ videojs.record.js:2868
(anonymous) @ videojs.record.js:3088
L.forEach.e.<computed> @ videojs.record.js:2921
x @ application-1acdc7d569a592978d11.js:2
o @ application-1acdc7d569a592978d11.js:2
Promise.then (async)
x @ application-1acdc7d569a592978d11.js:2
o @ application-1acdc7d569a592978d11.js:2
(anonymous) @ application-1acdc7d569a592978d11.js:2
(anonymous) @ application-1acdc7d569a592978d11.js:2
initializeAccount @ application-1acdc7d569a592978d11.js:2
currentAccountId @ App.vue:77
pn.run @ vue.common.prod.js:1488
En @ vue.common.prod.js:1402
(anonymous) @ vue.common.prod.js:701
Ze @ vue.common.prod.js:673
Promise.then (async)
Xe @ vue.common.prod.js:680
nt @ vue.common.prod.js:705
(anonymous) @ vue.common.prod.js:1478
pn.update @ vue.common.prod.js:1466
de.notify @ vue.common.prod.js:284
set @ vue.common.prod.js:396
(anonymous) @ vue-router.esm.js:2878
(anonymous) @ vue-router.esm.js:2877
we.updateRoute @ vue-router.esm.js:2321
(anonymous) @ vue-router.esm.js:2186
(anonymous) @ vue-router.esm.js:2308
a @ vue-router.esm.js:1947
a @ vue-router.esm.js:1954
Oe @ vue-router.esm.js:1959
(anonymous) @ vue-router.esm.js:2302
a @ vue-router.esm.js:1947
(anonymous) @ vue-router.esm.js:1951
(anonymous) @ vue-router.esm.js:2289
(anonymous) @ vue-router.esm.js:2053
(anonymous) @ vue-router.esm.js:2131
Promise.then (async)
(anonymous) @ vue-router.esm.js:2075
(anonymous) @ vue-router.esm.js:2097
(anonymous) @ vue-router.esm.js:2096
ye @ vue-router.esm.js:2095
(anonymous) @ vue-router.esm.js:2033
A @ vue-router.esm.js:2270
a @ vue-router.esm.js:1950
a @ vue-router.esm.js:1954
(anonymous) @ vue-router.esm.js:1951
(anonymous) @ vue-router.esm.js:2289
GD.window.chatwootConfig.signupEnabled.e.meta.e.meta.requireSignupEnabled.UD.includes.getters @ index.js:87
GD @ index.js:114
(anonymous) @ index.js:135
Promise.then (async)
(anonymous) @ index.js:126
A @ vue-router.esm.js:2270
a @ vue-router.esm.js:1950
Oe @ vue-router.esm.js:1959
we.confirmTransition @ vue-router.esm.js:2297
we.transitionTo @ vue-router.esm.js:2185
Ye.init @ vue-router.esm.js:2873
beforeCreate @ vue-router.esm.js:1314
We @ vue.common.prod.js:638
en @ vue.common.prod.js:1375
e._init @ vue.common.prod.js:1756
Ln @ vue.common.prod.js:1652
window.onload @ application.js:97
load (async)
(anonymous) @ application.js:96
(anonymous) @ application-1acdc7d569a592978d11.js:2
i @ bootstrap:72
(anonymous) @ bootstrap:248
(anonymous) @ application-1acdc7d569a592978d11.js:2

Server logs

I, [2022-09-27T13:11:11.626768 #1]  INFO -- : source=rack-timeout id=9b948720-c410-40e6-86ae-a600ada774da timeout=15000ms state=ready
I, [2022-09-27T13:11:11.628000 #1]  INFO -- : [9b948720-c410-40e6-86ae-a600ada774da] Started GET "/" for xxx.xxx.xxx.xxx at 2022-09-27 13:11:11 +0000
I, [2022-09-27T13:11:11.631169 #1]  INFO -- : [9b948720-c410-40e6-86ae-a600ada774da] Processing by DashboardController#index as HTML
I, [2022-09-27T13:11:11.638372 #1]  INFO -- : [9b948720-c410-40e6-86ae-a600ada774da]   Rendered dashboard/index.html.erb within layouts/vueapp (Duration: 0.0ms | Allocations: 4)
I, [2022-09-27T13:11:11.640151 #1]  INFO -- : [9b948720-c410-40e6-86ae-a600ada774da]   Rendered layout layouts/vueapp.html.erb (Duration: 1.8ms | Allocations: 1566)
I, [2022-09-27T13:11:11.640474 #1]  INFO -- : [9b948720-c410-40e6-86ae-a600ada774da] Completed 200 OK in 9ms (Views: 2.3ms | ActiveRecord: 0.0ms | Allocations: 3842)
I, [2022-09-27T13:11:11.641428 #1]  INFO -- : source=rack-timeout id=9b948720-c410-40e6-86ae-a600ada774da timeout=15000ms service=15ms state=completed
I, [2022-09-27T13:11:12.580019 #1]  INFO -- : source=rack-timeout id=62c33de1-604b-42d9-83f7-a43f9c478916 timeout=15000ms state=ready
I, [2022-09-27T13:11:12.580752 #1]  INFO -- : [62c33de1-604b-42d9-83f7-a43f9c478916] Started GET "/auth/validate_token" for xxx.xxx.xxx.xxx at 2022-09-27 13:11:12 +0000
I, [2022-09-27T13:11:12.582454 #1]  INFO -- : [62c33de1-604b-42d9-83f7-a43f9c478916] Processing by DeviseOverrides::TokenValidationsController#validate_token as HTML
I, [2022-09-27T13:11:12.595353 #1]  INFO -- : [62c33de1-604b-42d9-83f7-a43f9c478916]   Rendered devise/token.json.jbuilder (Duration: 8.7ms | Allocations: 2398)
I, [2022-09-27T13:11:12.596824 #1]  INFO -- : [62c33de1-604b-42d9-83f7-a43f9c478916] Completed 200 OK in 14ms (Views: 8.3ms | ActiveRecord: 2.1ms | Allocations: 4059)
I, [2022-09-27T13:11:12.597516 #1]  INFO -- : source=rack-timeout id=62c33de1-604b-42d9-83f7-a43f9c478916 timeout=15000ms service=17ms state=completed
I, [2022-09-27T13:11:12.795532 #1]  INFO -- : source=rack-timeout id=454bc9c7-8f3c-47fe-8608-9bac5c133d3e timeout=15000ms state=ready
I, [2022-09-27T13:11:12.797003 #1]  INFO -- : [454bc9c7-8f3c-47fe-8608-9bac5c133d3e] Started GET "/api/v1/accounts/1/" for xxx.xxx.xxx.xxx at 2022-09-27 13:11:12 +0000
I, [2022-09-27T13:11:12.800245 #1]  INFO -- : [454bc9c7-8f3c-47fe-8608-9bac5c133d3e] Processing by Api::V1::AccountsController#show as JSON
I, [2022-09-27T13:11:12.800384 #1]  INFO -- : [454bc9c7-8f3c-47fe-8608-9bac5c133d3e]   Parameters: {"id"=>"1"}
I, [2022-09-27T13:11:12.827820 #1]  INFO -- : [454bc9c7-8f3c-47fe-8608-9bac5c133d3e]   Rendered api/v1/accounts/show.json.jbuilder (Duration: 18.8ms | Allocations: 4660)
I, [2022-09-27T13:11:12.828102 #1]  INFO -- : [454bc9c7-8f3c-47fe-8608-9bac5c133d3e] Completed 500 Internal Server Error in 28ms (ActiveRecord: 1.5ms | Allocations: 6881)
F, [2022-09-27T13:11:12.829718 #1] FATAL -- : [454bc9c7-8f3c-47fe-8608-9bac5c133d3e]
[454bc9c7-8f3c-47fe-8608-9bac5c133d3e] ActionView::Template::Error (undefined method `custom_attributes' for #<Account id: 1, name: "My Account", created_at: "2021-10-14 12:10:07.624289000 +0000", updated_at: "2021-11-09 10:35:26.927432000 +0000", locale: "de", domain: nil, support_email: "chat@mydomain.com", settings_flags: 0, feature_flags: 15, auto_resolve_duration: 30, limits: {}, status: nil>
Did you mean?  custom_attribute_definitions):
[454bc9c7-8f3c-47fe-8608-9bac5c133d3e]     1: json.auto_resolve_duration resource.auto_resolve_duration
[454bc9c7-8f3c-47fe-8608-9bac5c133d3e]     2: json.created_at resource.created_at
[454bc9c7-8f3c-47fe-8608-9bac5c133d3e]     3: if resource.custom_attributes.present?
[454bc9c7-8f3c-47fe-8608-9bac5c133d3e]     4:   json.custom_attributes do
[454bc9c7-8f3c-47fe-8608-9bac5c133d3e]     5:     json.plan_name resource.custom_attributes['plan_name']
[454bc9c7-8f3c-47fe-8608-9bac5c133d3e]     6:     json.subscribed_quantity resource.custom_attributes['subscribed_quantity']
[454bc9c7-8f3c-47fe-8608-9bac5c133d3e]
[454bc9c7-8f3c-47fe-8608-9bac5c133d3e] app/views/api/v1/models/_account.json.jbuilder:3
[454bc9c7-8f3c-47fe-8608-9bac5c133d3e] app/views/api/v1/accounts/show.json.jbuilder:1
[454bc9c7-8f3c-47fe-8608-9bac5c133d3e] app/controllers/api/v1/accounts_controller.rb:35:in `show'
[454bc9c7-8f3c-47fe-8608-9bac5c133d3e] app/controllers/concerns/request_exception_handler.rb:11:in `handle_with_exception'
[454bc9c7-8f3c-47fe-8608-9bac5c133d3e] app/controllers/concerns/switch_locale.rb:24:in `set_locale'
[454bc9c7-8f3c-47fe-8608-9bac5c133d3e] app/controllers/concerns/switch_locale.rb:11:in `switch_locale'
I, [2022-09-27T13:11:12.830241 #1]  INFO -- : source=rack-timeout id=454bc9c7-8f3c-47fe-8608-9bac5c133d3e timeout=15000ms service=35ms state=completed

Environment

Deployed into self hosted Kubernetes with helm as described in the documentation

Desktop (please complete the following information):

• OS: Windows 11
• Browser Chrome
• Version 105.0.5195.127 (Official Build) (64-bit)

Additional context

The same database works with Chatwoot 2.7.0 but not in 2.9.0

[pranavrajs]

@mxsxs2 Please run the database migrations after the update. https://www.chatwoot.com/docs/self-hosted/runbooks/migrate-chatwoot-database

[mxsxs2]

I followed those steps a couple of times just from the Helm chart README and I always got the same results.

However, I got it running after I slightly altered the upgrade process:

At step 5 I did not reset the replicaCount values and installed the new version with that.
Then followed the steps up to 8.

Then I upgraded the config to reset the replicaCount values to default and run the final 9th step. Now it works as it should.

This worked as the migration pods were running BEFORE I restored the old DB back into postgres. With these modified steps now they run AFTER I restored the old DB back into postgres.

@vishnu-narayanan Am I correct in doing this or am I missing something completely here?

[pranavrajs]

@mxsxs2 Moved this to a discussion as it doesn't seem like a bug.