Support shortlinks for Twilio inboxes #5746
carlosrivera
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Twilio now supports short links that provide better insights about click rates and interactions with messages (WhatsApp and SMS), after setup them up on Twilio dashboards, it is required to add an additional parameter
shorten_urls=true
when creating a message.In order to do that, apparently lines 45 to 48 in
/app/models/channel/twilio_sms.rb
should accept that parameter, however, enabling it probably will require a checkbox or other UX for the user to opt-in.Such messages can potentially be a game changer for some users and we can be able to trigger events and analyze our funnel after the message is delivered.
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