Chatwoot
Multiple calls from my webhook from one message #7575
Replies: 3 comments 11 replies
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@kelvinogwa could you check/ share the payload of the webhook ? |
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Hello @sojan-official. @kelvinogwa and I both work together. {
"account": {"id": 78869, "name": "Xxxx"},
"additional_attributes": {},
"content_attributes": {},
"content_type": "text",
"content": "Test Message To Get Chatwoot Webhook Payload",
"conversation": {
"additional_attributes": {},
"can_reply": True,
"channel": "Channel::Api",
"contact_inbox": {
"id": 62745450,
"contact_id": 63181700,
"inbox_id": 29269,
"source_id": "303f449a-0c38-4789-8089-810211a4c9f6",
"created_at": "2023-07-12T13:14:40.992Z",
"updated_at": "2023-07-12T13:14:40.992Z",
"hmac_verified": False,
"pubsub_token": "SnYUMUuYKXmLgCvTvFPL44Nq",
},
"id": 48,
"inbox_id": 29269,
"messages": [
{
"id": 24753115,
"content": "Test Message To Get Chatwoot Webhook Payload",
"account_id": 78869,
"inbox_id": 29269,
"conversation_id": 48,
"message_type": 1,
"created_at": 1689992769,
"updated_at": "2023-07-22T02:26:09.419Z",
"private": False,
"status": "sent",
"source_id": None,
"content_type": "text",
"content_attributes": {},
"sender_type": "User",
"sender_id": 73621,
"external_source_ids": {},
"additional_attributes": {},
"processed_message_content": "Test Message To Get Chatwoot Webhook Payload",
"sentiment": {},
"conversation": {
"assignee_id": 73621,
"unread_count": 0,
"last_activity_at": 1689992769,
"contact_inbox": {
"source_id": "303f449a-0c38-4789-8089-810211a4c9f6"
},
},
"sender": {
"id": 73621,
"name": "Xxxx Support",
"available_name": "Xxxx Admin",
"avatar_url": "",
"type": "user",
"availability_status": None,
"thumbnail": "",
},
}
],
"labels": [],
"meta": {
"sender": {
"additional_attributes": {},
"custom_attributes": {},
"email": "mailgun@gmail.com",
"id": 63181700,
"identifier": "7",
"name": "Kel Ouma",
"phone_number": "+254708367015",
"thumbnail": "",
"type": "contact",
},
"assignee": {
"id": 73621,
"name": "Xxxx Support",
"available_name": "Xxxx Admin",
"avatar_url": "",
"type": "user",
"availability_status": None,
"thumbnail": "",
},
"team": None,
"hmac_verified": False,
},
"status": "open",
"custom_attributes": {},
"snoozed_until": None,
"unread_count": 0,
"first_reply_created_at": "2023-07-15T20:28:22.254Z",
"priority": None,
"waiting_since": 0,
"agent_last_seen_at": 1689992769,
"contact_last_seen_at": 0,
"timestamp": 1689992769,
"created_at": 1689167681,
},
"created_at": "2023-07-22T02:26:09.419Z",
"id": 24753115,
"inbox": {"id": 29269, "name": "Xxx xx xx x"},
"message_type": "outgoing",
"private": False,
"sender": {
"id": 73621,
"name": "Xxxx Support",
"email": "xxx@xxx.com",
"type": "user",
},
"source_id": None,
"event": "message_created",
} |
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are you sure it's same payload? chatwoot usually sends 2-3 events at message, but with different payloads |
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Oh I didn't check. Let me retry and share all 3 payloads. |
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@dearkafka here are the 3 payloads: First payload: {
"account": {"id": 78869, "name": "Otto.Rentals"},
"additional_attributes": {},
"content_attributes": {},
"content_type": "text",
"content": "Test Message To Get Chatwoot Webhook Payload 2\n",
"conversation": {
"additional_attributes": {},
"can_reply": True,
"channel": "Channel::Api",
"contact_inbox": {
"id": 62745450,
"contact_id": 63181700,
"inbox_id": 29269,
"source_id": "303f449a-0c38-4789-8089-810211a4c9f6",
"created_at": "2023-07-12T13:14:40.992Z",
"updated_at": "2023-07-12T13:14:40.992Z",
"hmac_verified": False,
"pubsub_token": "SnYUMUuYKXmLgCvTvFPL44Nq",
},
"id": 48,
"inbox_id": 29269,
"messages": [
{
"id": 24779318,
"content": "Test Message To Get Chatwoot Webhook Payload 2\n",
"account_id": 78869,
"inbox_id": 29269,
"conversation_id": 48,
"message_type": 1,
"created_at": 1690048690,
"updated_at": "2023-07-22T17:58:10.855Z",
"private": False,
"status": "sent",
"source_id": None,
"content_type": "text",
"content_attributes": {},
"sender_type": "User",
"sender_id": 73621,
"external_source_ids": {},
"additional_attributes": {},
"processed_message_content": "Test Message To Get Chatwoot Webhook Payload 2\n",
"sentiment": {},
"conversation": {
"assignee_id": 73621,
"unread_count": 0,
"last_activity_at": 1690048690,
"contact_inbox": {
"source_id": "303f449a-0c38-4789-8089-810211a4c9f6"
},
},
"sender": {
"id": 73621,
"name": "Otto Support",
"available_name": "Otto Admin",
"avatar_url": "",
"type": "user",
"availability_status": None,
"thumbnail": "",
},
}
],
"labels": [],
"meta": {
"sender": {
"additional_attributes": {},
"custom_attributes": {},
"email": "mailgun@gmail.com",
"id": 63181700,
"identifier": "7",
"name": "Kel Ouma",
"phone_number": "+254708367015",
"thumbnail": "",
"type": "contact",
},
"assignee": {
"id": 73621,
"name": "Otto Support",
"available_name": "Otto Admin",
"avatar_url": "",
"type": "user",
"availability_status": None,
"thumbnail": "",
},
"team": None,
"hmac_verified": False,
},
"status": "open",
"custom_attributes": {},
"snoozed_until": None,
"unread_count": 0,
"first_reply_created_at": "2023-07-15T20:28:22.254Z",
"priority": None,
"waiting_since": 0,
"agent_last_seen_at": 1690048690,
"contact_last_seen_at": 0,
"timestamp": 1690048690,
"created_at": 1689167681,
},
"created_at": "2023-07-22T17:58:10.855Z",
"id": 24779318,
"inbox": {"id": 29269, "name": "Otto Africas Talking SMS"},
"message_type": "outgoing",
"private": False,
"sender": {
"id": 73621,
"name": "Otto Support",
"email": "admin@ottogoes.com",
"type": "user",
},
"source_id": None,
"event": "message_created",
}Second payload: {
"account": {"id": 78869, "name": "Otto.Rentals"},
"additional_attributes": {},
"content_attributes": {},
"content_type": "text",
"content": "Test Message To Get Chatwoot Webhook Payload 2\n",
"conversation": {
"additional_attributes": {},
"can_reply": True,
"channel": "Channel::Api",
"contact_inbox": {
"id": 62745450,
"contact_id": 63181700,
"inbox_id": 29269,
"source_id": "303f449a-0c38-4789-8089-810211a4c9f6",
"created_at": "2023-07-12T13:14:40.992Z",
"updated_at": "2023-07-12T13:14:40.992Z",
"hmac_verified": False,
"pubsub_token": "SnYUMUuYKXmLgCvTvFPL44Nq",
},
"id": 48,
"inbox_id": 29269,
"messages": [
{
"id": 24779318,
"content": "Test Message To Get Chatwoot Webhook Payload 2\n",
"account_id": 78869,
"inbox_id": 29269,
"conversation_id": 48,
"message_type": 1,
"created_at": 1690048690,
"updated_at": "2023-07-22T17:58:10.855Z",
"private": False,
"status": "sent",
"source_id": None,
"content_type": "text",
"content_attributes": {},
"sender_type": "User",
"sender_id": 73621,
"external_source_ids": {},
"additional_attributes": {},
"processed_message_content": "Test Message To Get Chatwoot Webhook Payload 2\n",
"sentiment": {},
"conversation": {
"assignee_id": 73621,
"unread_count": 0,
"last_activity_at": 1690048690,
"contact_inbox": {
"source_id": "303f449a-0c38-4789-8089-810211a4c9f6"
},
},
"sender": {
"id": 73621,
"name": "Otto Support",
"available_name": "Otto Admin",
"avatar_url": "",
"type": "user",
"availability_status": None,
"thumbnail": "",
},
}
],
"labels": [],
"meta": {
"sender": {
"additional_attributes": {},
"custom_attributes": {},
"email": "mailgun@gmail.com",
"id": 63181700,
"identifier": "7",
"name": "Kel Ouma",
"phone_number": "+254708367015",
"thumbnail": "",
"type": "contact",
},
"assignee": {
"id": 73621,
"name": "Otto Support",
"available_name": "Otto Admin",
"avatar_url": "",
"type": "user",
"availability_status": None,
"thumbnail": "",
},
"team": None,
"hmac_verified": False,
},
"status": "open",
"custom_attributes": {},
"snoozed_until": None,
"unread_count": 0,
"first_reply_created_at": "2023-07-15T20:28:22.254Z",
"priority": None,
"waiting_since": 0,
"agent_last_seen_at": 1690048690,
"contact_last_seen_at": 0,
"timestamp": 1690048690,
"created_at": 1689167681,
},
"created_at": "2023-07-22T17:58:10.855Z",
"id": 24779318,
"inbox": {"id": 29269, "name": "Otto Africas Talking SMS"},
"message_type": "outgoing",
"private": False,
"sender": {
"id": 73621,
"name": "Otto Support",
"email": "admin@ottogoes.com",
"type": "user",
},
"source_id": None,
"event": "message_created",
}Third call {
"account": {"id": 78869, "name": "Otto.Rentals"},
"additional_attributes": {},
"content_attributes": {},
"content_type": "text",
"content": "Test Message To Get Chatwoot Webhook Payload 2\n",
"conversation": {
"additional_attributes": {},
"can_reply": True,
"channel": "Channel::Api",
"contact_inbox": {
"id": 62745450,
"contact_id": 63181700,
"inbox_id": 29269,
"source_id": "303f449a-0c38-4789-8089-810211a4c9f6",
"created_at": "2023-07-12T13:14:40.992Z",
"updated_at": "2023-07-12T13:14:40.992Z",
"hmac_verified": False,
"pubsub_token": "SnYUMUuYKXmLgCvTvFPL44Nq",
},
"id": 48,
"inbox_id": 29269,
"messages": [
{
"id": 24779318,
"content": "Test Message To Get Chatwoot Webhook Payload 2\n",
"account_id": 78869,
"inbox_id": 29269,
"conversation_id": 48,
"message_type": 1,
"created_at": 1690048690,
"updated_at": "2023-07-22T17:58:11.208Z",
"private": False,
"status": "sent",
"source_id": None,
"content_type": "text",
"content_attributes": {},
"sender_type": "User",
"sender_id": 73621,
"external_source_ids": {"slack": "cw-origin-1690048691.126549"},
"additional_attributes": {},
"processed_message_content": "Test Message To Get Chatwoot Webhook Payload 2\n",
"sentiment": {},
"conversation": {
"assignee_id": 73621,
"unread_count": 0,
"last_activity_at": 1690048690,
"contact_inbox": {
"source_id": "303f449a-0c38-4789-8089-810211a4c9f6"
},
},
"sender": {
"id": 73621,
"name": "Otto Support",
"available_name": "Otto Admin",
"avatar_url": "",
"type": "user",
"availability_status": None,
"thumbnail": "",
},
}
],
"labels": [],
"meta": {
"sender": {
"additional_attributes": {},
"custom_attributes": {},
"email": "mailgun@gmail.com",
"id": 63181700,
"identifier": "7",
"name": "Kel Ouma",
"phone_number": "+254708367015",
"thumbnail": "",
"type": "contact",
},
"assignee": {
"id": 73621,
"name": "Otto Support",
"available_name": "Otto Admin",
"avatar_url": "",
"type": "user",
"availability_status": None,
"thumbnail": "",
},
"team": None,
"hmac_verified": False,
},
"status": "open",
"custom_attributes": {},
"snoozed_until": None,
"unread_count": 0,
"first_reply_created_at": "2023-07-15T20:28:22.254Z",
"priority": None,
"waiting_since": 0,
"agent_last_seen_at": 1690048690,
"contact_last_seen_at": 0,
"timestamp": 1690048690,
"created_at": 1689167681,
},
"created_at": "2023-07-22T17:58:10.855Z",
"id": 24779318,
"inbox": {"id": 29269, "name": "Otto Africas Talking SMS"},
"message_type": "outgoing",
"private": False,
"sender": {
"id": 73621,
"name": "Otto Support",
"email": "admin@ottogoes.com",
"type": "user",
},
"source_id": None,
"event": "message_updated",
} |
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Hello @dearkafka are these what you were looking to get? |
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@dearkafka please would you be able to recommend a way forward for our team ? |
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actually sorry, I just checked, you also use API channel as I do. I dont receive new message 2 times. However, I can receive many events for a message, it's normal, it can be: conversation_created, message_created, contact_created, etc. depending on situation. and they all come all at once. however, I do not experience identical events. I would advise to check that you do receive them 2 times and it's not the case, it's not the problem that you somehow duplicate them at your API side. also, if you are familiar you can check my tool https://github.com/dearkafka/woothook it's quite easy to set up, so you would be able to receive calls from API channel and you can modify woothook at your side so that it would simply print incoming messages. If you are confident that same events are sent twice, re-install chatwoot. |
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Hey @dearkafka. I don't think we duplicate them on API side. We just have a Drf endpoint that receives the hooks from your API. We receive At this point we don't know how to move forward. Please how do we reinstall Chatwoot ? We're not using any Chatwoot packages on our end. Just a regular HTTP endpoint. |
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I can not provide you step-by-step and also Im not chatwoot employee just a regular user like you. you can check this https://github.com/chatwoot/docs/blob/main/docs/self-hosted/deployment/chatwoot-ctl.md |
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Thank you very much for your help ! |
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I have an issue where the chatwoot API is pinging my webhook multiple times (3 times) for one message.
Context
—Chatwoot Cloud—.
I am using the chatwoot API to manage SMS through the API inbox.
When a message is sent from chatwoot, the chatwoot API pings a webhook that pings our internal API to send an SMS through our SMS provider.
The problem is that chatwoot is pinging this webhook 3 times instead of once.
I have seen a similar issue where this was occurring for WhatsApp inbox and it was resolved
#5433
Please assist with this.
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