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[CW-2859] feat: Ability to schedule proactive reminders to the customer to ensure query was resolved #1270

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sojan-official opened this issue Sep 24, 2020 · 3 comments
Open

[CW-2859] feat: Ability to schedule proactive reminders to the customer to ensure query was resolved #1270

sojan-official opened this issue Sep 24, 2020 · 3 comments
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feature-request This label is used to track new features which is a significant change to existing product linear 🐗 Need Product Spec This issue needs clear product spec to move forward. Idea is still under investigation

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@sojan-official
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sojan-official commented Sep 24, 2020 •
edited by pranavrajs

Use case:

ref:

  1. say an agent asked some clarifying question to a customer, but the customer is away. -- so I would like to send an auto reminder message to the customer.

  2. after the X no of reminders, close/resolve the conversation automatically
    Impact - increase the agent's productivity.

CW-2859
@pranavrajs pranavrajs changed the title feature: Ability to schedule proactive reminders to the customer to ensure query was resolved feat: Ability to schedule proactive reminders to the customer to ensure query was resolved Sep 24, 2020
@pranavrajs pranavrajs added the feature-request This label is used to track new features which is a significant change to existing product label Sep 24, 2020
@sojan-official
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a possible candidate for #3195

@zeluspudding
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Definitely interested in this. In general, being able to call any of the API integrations (for SMS, Custom one for Email, etc) would be amazing via a schedule.

@pranavrajs pranavrajs added the 🐗 Need Product Spec This issue needs clear product spec to move forward. Idea is still under investigation label Nov 10, 2022
@pranavrajs pranavrajs changed the title feat: Ability to schedule proactive reminders to the customer to ensure query was resolved [CW-2859] feat: Ability to schedule proactive reminders to the customer to ensure query was resolved Dec 5, 2023
@guibarbas
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Hello everyone, good night!

This reminder feature is very interesting.
I checked the system and couldn’t identify if it already exists.

@sojan-official
Could you tell me if it has already been implemented?
As this Issue is old, it has probably already been treated.

Thank you very much!

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feature-request This label is used to track new features which is a significant change to existing product linear 🐗 Need Product Spec This issue needs clear product spec to move forward. Idea is still under investigation
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@sojan-official @pranavrajs @zeluspudding @guibarbas