[CW-2870] Notify about new messages in unassigned conversation

[hartois]

Is your enhancement request related to a problem? Please describe.
Operators does not known about new messages in old unassigned conversation.

Describe the solution you'd like

1. Option "Push notification about new messages in unassigned conversations from my inboxes"
2. Make caption "All" is boldest when it have active unassigned conversations. Or another marker about it.

_CW-2870

[hartois]

Info about new messages shoul be in two places - menu and tab:

[jaime-rivas]

+1. We do not receive notifications (email or Slack) from older conversations, which makes reply times very slow since we only see those when we log into chatwoot.

[pranavrajs]

@hartois Sorry for missing this ticket. This is a great suggestion and a good UX enhancement.

@jaime-rivas Have you enabled the notifications in profile settings?

[jaime-rivas]

Hi @pranavrajs - Thanks for following up and great job on chatwoot. We love it :)

Yes, I do. I think the issue is:

• A new conversation is created by User1 (we all receive email / push notification)
• Someone from the team (SupportPerson1) starts working on it and assigns the conversation to himself. When finished, he marks the conversation as resolved.
• Some weeks later, User1 sends a new message. That conversation is still assigned to SupportPerson1 (despite being marked as resolved) so no one else from the team received a notification (and SupportPerson1 might be working on other things or on vacation). If there is a way to "treat" the new message as a i) new conversation or ii) notify everyone on the team after re-opening a conversation, that would be wonderful. Maybe it's already possible and I'm not finding the option.

Thank you very much!

[sojan-official]

@muhsin-k @tejaswinichile We could probably have a use case for the upcoming automation based on this.

• Ability to unassign the conversation when the conversation is marked as resolved. ( so that round-robin will pick it up when its reopened again )

ref: #3195