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feat: Ability to trigger campaigns via API #4026

Closed
Tracked by #4424 ...
sojan-official opened this issue Feb 21, 2022 · 3 comments
Closed
Tracked by #4424 ...

feat: Ability to trigger campaigns via API #4026

sojan-official opened this issue Feb 21, 2022 · 3 comments
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feature-request This label is used to track new features which is a significant change to existing product

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@sojan-official
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ref: https://discord.com/channels/647412545203994635/647729576427913228/943207330487615498

is there any way I could start a new campaign via an API interaction
I was planning to integrate with the instatus API to start a campaign that states the current status of the site


The ability to trigger campaigns via API will open up more room for unique use cases.

Current limitations

  • Campaigns will be triggered only if no conversation exists for the contact
  • Campaigns trigger logic happens in frontend based on page rules in case of web widget channel

Thoughts

  • The messages like site status or a product update note doesn't need to persist unless the user triggers a conversation over it.

ref: #3997 #2768

@sojan-official
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  • the specific use case of sharing a downtime alert could be solved using one-off SMS campaigns which can be created via APIs

@pranavrajs pranavrajs added the feature-request This label is used to track new features which is a significant change to existing product label Mar 10, 2022
This was referenced Apr 4, 2022
@brundles
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Looking forward to this. Do you have any ETA?

@muhsin-k muhsin-k mentioned this issue Nov 11, 2022
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@pranavrajs
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I'm moving these to discussions as we will not be prioritizing these immediately.

@chatwoot chatwoot locked and limited conversation to collaborators Dec 1, 2023
@pranavrajs pranavrajs converted this issue into discussion #8467 Dec 1, 2023

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