[CW-1629] feat: Ability to customise the name of sender in emails sent from chatwoot

[sojan-official]

Hi, i would like to hide the agent name in the sender of the emails, how can I do it?
I don't want that that customer see, for example, John from Corporate but only the name of the brand for all the agents.

Thanks.

M.

Originally posted by @mattiamarras in #4308

_CW-1629

[sojan-official]

All emails sent out by chatwoot are sent out as the email used in the smtp configuration.
It would be much cleaner in terms of branding if the sender name would also be configurable next to the email-address.

This would make the emails received by our clients much more professional.

Originally posted by @sdobbelaere in #4340

[MatthiasReinholz]

This may help to specify more closely what would be needed:

Many email providers with SMTP support offer auth which is not connected to the sender address.
You can use AWS SES, Gmail, Sendinblue... with one login but then specify and authenticate various sender email addresses that have nothing to do with your login email.

Currently, Chatwoot uses the SMTP login email as the sender address.
It would just be needed to allow the specification of sender email and sender name in the SMTP settings for each inbox.

[sojan-official]

@MatthiasReinholz In the recent versions of chatwoot, for the SMTP email channel, the email address used to create the inbox is used as from email address than the SMTP login email. So you should be able to create multiple email inboxes which each of the required email addresses but with the same SMTP credentials.

[guiqis]

@sojan-official is it possible to set a name as from, instead of using the email address?

[guiqis]

@sojan-official is it possible to set a name as from, instead of using the email address?

Hi guys. Any changes on this? All my email channels are sending emails with the email address as sender name. Is it possible to change it?

[GuiVKDigital]

Hey everyone. I'm facing the same issue here: all my inboxes with IMAP and SMTP, are sending emails via SMTP correctly, but the sender's name is going as the sender's email. How can I set it up to go as the sender's name

[infiniziconsulting]

In my case, agent's display name is going as sender name. I dont want this, how can I fix it in the code?

Right now it is going like - Jason Walls From abc@gmail.com but I want only abc@gmail.com

[pranavrajs]

Closed as the feature is available in the latest versions.

[github-actions]

This issue has been automatically locked since there has not been any recent activity after it was closed. Please open a new issue for related bugs.