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[CW-1933] Be able to drill down to specific tickets based on the reports #6887

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VSinghhh opened this issue Apr 12, 2023 · 1 comment
Open

[CW-1933] Be able to drill down to specific tickets based on the reports #6887

VSinghhh opened this issue Apr 12, 2023 · 1 comment
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@scmmishra
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Feature Created by Linear-GitHub Sync linear Low priority Created by Linear-GitHub Sync

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@VSinghhh
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VSinghhh commented Apr 12, 2023 •
edited by pranavrajs

Is your enhancement request related to a problem? Please describe.

  1. I want to see /be able to review all tickets which took more than X minutes to reply to (SLA)
  2. I want to see /be able to review all tickets replied to by Agent Y which had CSAT less than 3

Describe the solution you'd like
Click on a bar in the report and it should list the specific tickets/conversations
https://www.chatwoot.com/features/agent-reports
https://www.chatwoot.com/features/inbox-reports

image

image

Describe alternatives you've considered
N/A

CW-1933
@pranavrajs pranavrajs changed the title Be able to drill down to specific tickets based on the reports [CW-1933] Be able to drill down to specific tickets based on the reports May 31, 2023
@pranavrajs pranavrajs added the Feature Created by Linear-GitHub Sync label May 31, 2023
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@VSinghhh This is already under development. You should hear from us soon.

@pranavrajs pranavrajs added the Low priority Created by Linear-GitHub Sync label Oct 31, 2023
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@pranavrajs @VSinghhh @scmmishra