The assignment of agents and channels does not work

[intelnexoec]

User assignment does not work when connecting to the platform. In the admin console it is limited to 5 agents in that account. But it does not respect that function, in that same account 10 concurrent agents are connected.

Does that function control the online agents on the platform?

Self Hosted

[pranavrajs]

@intelnexoec Please follow the issue guideline. Otherwise, it is hard for us to debug the issue. Can you please update the question with the following template?

**Describe the bug**

A clear and concise description of what the bug is.

**To Reproduce**

Steps to reproduce the behavior:
1. Go to '...'
2. Click on '....'
3. Scroll down to '....'
4. See the error

**Expected behavior**

Share a clear and concise description of what you expected to happen.

**Screenshots**

If applicable, add screenshots to help explain your problem.

**Browser logs**

Share the browser logs to debug the issue further.

**Server logs**

Share the server logs to debug the issue further.

**Environment**

Describe whether you are using Chatwoot Cloud (app.chatwoot.com) or a self-hosted installation of Chatwoot. If you are using a self-hosted installation of Chatwoot, describe the type of deployment (Docker/Linux VM installation/Heroku/Kubernetes/Other).

- [ ] app.chatwoot.com (Chatwoot Cloud)
- [ ] Self-hosted
- - [ ] Linux VM
- - [ ] Docker
- - [ ] Kubernetes
- - [ ] Heroku
- - [ ] Other (Please specify)


**Desktop (please complete the following information)** (If applicable)
 - OS: [e.g. Linux, Windows, MacOS]
 - Browser [e.g. chrome, firefox, safari]
 - Version [e.g. 22]

**Smartphone (please complete the following information)** (If applicable)
 - Device: [e.g. iPhone6, Pixel7]
 - OS: [e.g. iOS8.1]
 - Browser [e.g. stock browser, firefox, safari]
 - Version [e.g. 22]

**Docker** (If applicable)

Please share the output of the following.
- `docker version`
- `docker info`
- `docker-compose version`

**Cloud Provider** (If applicable)
- [ ] AWS
- [ ] GCP
- [ ] Azure
- [ ] DigitalOcean
- [ ] Others

**Additional context**

Add any other context about the problem here.