[CW-1995] No message_created webhook for auto-reply messages

[ksdfg-navana]

Describe the bug

We have enabled auto-reply messages for greeting and business hours for an API channel. However, we receive no message_created webhooks any of the messages even though the messages show up in the chat for the agent.

Instead, we sometimes receive the following message_created webhook for the incoming message, which contains the auto-reply message in the messages field. This behaviour is not consistent, and we sometimes receive the incoming message webhook with just the incoming message details. Please check the logs below for the webhook payloads (logged as request_body) of incoming messages outside of business hours

• Logs for webhook with auto-reply message
• Logs for webhook without auto-reply message

The same behaviour is observed for the greeting message.

To Reproduce

1. Setup greeting message and/or business hours for an API channel inbox.
2. Start a conversation.
3. Send an initial message.

Expected behavior

We should get a message_created webhook with

• message_type: outgoing
• content: {{inbox.out_of_office_message}} or content: {{inbox.greeting_message}}

Environment

Kubernetes

Cloud Provider

Azure

Platform

None

Operating system

No response

Browser and version

No response

Docker (if applicable)

No response

Additional context

No response

_CW-1995

[vishnu-narayanan]

@tejaswinichile Could you take a look?