feat: Ability to collect CSAT survey response via whatsapp button message instead of survey link

[sojan-official]

Is your feature or enhancement related to a problem? Please describe.

At the moment Chatwoot sends a survey link to collect the CSAT response, But we can leverage the native options available in specific channels like WhatsApp to collect the feedback which would feel more intuitive

• Implement WhatsApp buttons for CSAT survey
• Capture the response and update the survey value

Describe the solution you'd like

• Ability to use native options to collect survey responses

Describe alternatives you've considered

No response

Additional context

No response

[linear]

PR-984 feat: Ability to collect CSAT survey response via whatsapp button message instead of survey link