confirm my account link in email causing the page freezing.

[mo-ay]

Describe the bug

when adding a new user from super admin, and the user receive the confirmation email with a link, and the user click on the link to confirm his email a new page opened and causing a freeze for ever. unless we

To Reproduce

1. self-hosting in a linux env.
2. the email configured correctly in the .env and the frontendurl.
3. go to super admin -> users -> create new -> fill the fields -> create user.
4. the user will receive a confirmation email with a link " confirm my account" -> click on it -> page frees indefinity.
   NOTE: if you create account user for this newly created user before the user click on the "confirm my account" the bug will not appear.

Expected behavior

No response

Environment

Linux VM

Cloud Provider

None

Platform

Browser

Operating system

CentOS Linux Version 7

Browser and version

ion 122.0.2365.92 (Official build) (64-bit)Version 122.0.2365.92 (Official build) (64-bit)

Docker (if applicable)

docker version:
Client: Docker Engine - Community
Version: 20.10.12
API version: 1.41
Go version: go1.16.12
Git commit: e91ed57
Built: Mon Dec 13 11:45:41 2021
OS/Arch: linux/amd64
Context: default
Experimental: true

Server: Docker Engine - Community
Engine:
Version: 20.10.12
API version: 1.41 (minimum version 1.12)
Go version: go1.16.12
Git commit: 459d0df
Built: Mon Dec 13 11:44:05 2021
OS/Arch: linux/amd64
Experimental: false
containerd:
Version: 1.4.12
GitCommit: 7b11cfaabd73bb80907dd23182b9347b4245eb5d
runc:
Version: 1.0.2
GitCommit: v1.0.2-0-g52b36a2
docker-init:
Version: 0.19.0
GitCommit: de40ad0

docker info
Client:
Context: default
Debug Mode: false
Plugins:
app: Docker App (Docker Inc., v0.9.1-beta3)
buildx: Docker Buildx (Docker Inc., v0.7.1-docker)
scan: Docker Scan (Docker Inc., v0.12.0)

Server:
Containers: 28
Running: 16
Paused: 0
Stopped: 12
Images: 37
Server Version: 20.10.12
Storage Driver: overlay2
Backing Filesystem: xfs
Supports d_type: true
Native Overlay Diff: true
userxattr: false
Logging Driver: json-file
Cgroup Driver: cgroupfs
Cgroup Version: 1
Plugins:
Volume: local
Network: bridge host ipvlan macvlan null overlay
Log: awslogs fluentd gcplogs gelf journald json-file local logentries splunk syslog
Swarm: inactive
Runtimes: io.containerd.runc.v2 io.containerd.runtime.v1.linux runc
Default Runtime: runc
Init Binary: docker-init
containerd version: 7b11cfaabd73bb80907dd23182b9347b4245eb5d
runc version: v1.0.2-0-g52b36a2
init version: de40ad0
Security Options:
seccomp
Profile: default
Kernel Version: 3.10.0-1160.49.1.el7.x86_64
Operating System: CentOS Linux 7 (Core)
OSType: linux
Architecture: x86_64
CPUs: 4
Total Memory: 7.444GiB
Name: localhost.localdomain
ID: BAX2:DXBY:LGVQ:DUHL:OQHQ:2LV2:NNGY:TOHB:QMKE:6L73:XBK7:5JTF
Docker Root Dir: /var/lib/docker
Debug Mode: false
Registry: https://index.docker.io/v1/
Labels:
Experimental: false
Insecure Registries:
127.0.0.0/8
Live Restore Enabled: false

docker-compose version
docker-compose version 1.29.2, build 5becea4c
docker-py version: 5.0.0
CPython version: 3.7.10
OpenSSL version: OpenSSL 1.1.0l 10 Sep 2019

Additional context

No response

[linear]

PR-1012 confirm my account link in email causing the page freezing.

[vishnu-narayanan]

@mo-ay Would you be able to share a screencast/recording of the behaviour?

[mo-ay]

yes I can, I'll record this behavior ->

go to super admin -> users -> create new -> fill the fields -> create user.
the user will receive a confirmation email with a link " confirm my account" -> click on it -> page frees indefinity.
NOTE: if you create account user for this newly created user before the user click on the "confirm my account" the bug will not appear.
react if this sufficient, replay if you need other info/logs ..etc.

[mo-ay]

well, I can't realy record a video for it, avoid revealing any company's privacy. but I took a screenshots of the problem.
another thing, on firefox only if I wait enough firefox suggest to stop the page, when I stop the page a new scrren shows up "

New Account

Create a new account
Uh oh! We could not find any Chatwoot accounts. Please create a new account to continue.

"
first step in:

second:

third ( the freezing)

after waiting on firefox:

after pressing stop in firefox:

[vishnu-narayanan]

@mo-ay, thank you for sharing the screenshots. This is a known issue at the moment.

As a workaround, what you can do right now is to add the user to an existing account by creating an account user.

[vishnu-narayanan]

Closing this for now.