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Microsoft Email Reconnect Button Not Found CW v3.6.0 #9207

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sanjayws opened this issue Apr 8, 2024 · 8 comments
Open

Microsoft Email Reconnect Button Not Found CW v3.6.0 #9207

sanjayws opened this issue Apr 8, 2024 · 8 comments
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investigation This issues needs more work before it can be picked up for development need-more-info This issue does not have enough information to start working on it. waiting-for-reply

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@sanjayws
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sanjayws commented Apr 8, 2024

Describe the bug

I've setup M365 with our own App which was also approved by MS and is live and working perfectly. However, i had an issue this morning where the email suddenly got disconnected. I see in documentation there's the re-auth button but in my production environment, i do not see this button.

This is inside documentation
image

This is from my own inbox.
image

Thanks in advanced.

To Reproduce

  1. Create M365 email channel
  2. Try and find the reauth button on version of CW 3.6.0

Expected behavior

The button should appear as advertised.

image

Environment

Linux VM

Cloud Provider

None

Platform

Browser

Operating system

Ubuntu 20.04

Browser and version

Chrome Latest

Docker (if applicable)

No response

Additional context

No response

@sanjayws sanjayws added the Bug label Apr 8, 2024
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linear bot commented Apr 8, 2024

@vishnu-narayanan
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@sanjayws Could you confirm if this issue is present on the latest release v3.7?

@vishnu-narayanan vishnu-narayanan added need-more-info This issue does not have enough information to start working on it. investigation This issues needs more work before it can be picked up for development waiting-for-reply and removed Bug labels Apr 9, 2024
@sanjayws
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Hi @vishnu-narayanan , i just upgraded, issue still persist, unfortunately.

@DwanW
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DwanW commented Apr 22, 2024

Upgraded to 3.8.0, same issue here, it doesn't show the button to reauthorize microsoft account, check with creating new and existing microsoft email inbox

@sanjayws
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sanjayws commented May 2, 2024

@vishnu-narayanan pls help with this. It becomes completely useless as we have to delete the inbox and recreate losing everything. This should be considered a critical bug imho

@pranavrajs
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@sanjayws Can you please try the commands here?

@sanjayws
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sanjayws commented May 2, 2024

Hi @pranavrajs the instructions worked, the button now exists! :-) Thanks and hoping it'll be incorporated in the next versions..thank you.

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Yes, we will get this resolved soon.

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