text/plain only emails are not rendered properly #9480
Labels
Bug
🧄 feature/agent-ui
Common issues in agent dashboard that cannot be attributed to a specific feature
🧜♀️ q2-2024-product-cleanup
Describe the bug
Hi some of our messages in Chatwoot don't have paragraph spacing when received.
I've replicated the scenario, it's because when the email format is "Plain Text", there will no spacing when message received in Chatwoot. We have another platform but the arrived message has no issue.
Not sure it's a bug or it's intentional for that.
If it's the bug, is that possible to fix that?
To Reproduce
Since I'm using Microsoft email, here's the steps:
On browser, New Mail > Message menu > Switch to Plain Text.
Key in the text and put paragraph spacing, after that send the email.
When received the email in Chatwoot, the message will not have spacing.
Expected behavior
The messages should have paragraph spacing instead of no spacing between paragraph.
Environment
Other [please specify in the description]
Cloud Provider
Other [please specify in the description]
Platform
Browser
Operating system
Windows 10 Home
Browser and version
v3.8.0
Docker (if applicable)
No response
Additional context
Platform: Self-Hosted
EML file as requested:
email message EML.zip
The text was updated successfully, but these errors were encountered: