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[Bug]: new iphone cannot sign in #1834

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ghost opened this issue Mar 19, 2024 · 5 comments
Closed
4 tasks done

[Bug]: new iphone cannot sign in #1834

ghost opened this issue Mar 19, 2024 · 5 comments
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bug Something isn't working needs-triage Awaiting triage.

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@ghost
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ghost commented Mar 19, 2024

Preflight Checklist

Cider Version

1.6.0

What operating system are you using?

Other (specify below)

Operating System Version

Pop!_OS

Where did you download Cider from?

Flathub

Describe the Bug

I changed my old iPhone to my new one. Despite requests to sign in, it always failed. Just got stuck in a looped there. Pardon me for any breach of etiquette, I did read the rules. Discord's support sent me on a Discord-server where I have no writing rights and nobody (admins, mods, anyone) answers me - so I came here and made a bug report.

Steps to Reproduce

  1. Cider was already on
  2. I made my purchase during the day and did various apple support stuff with it
  3. Cider no longer signed in using Apple credentials

Anything else?

I paid for my version but had to remove it, I guess I thought my browser had kept the payment details. Now I really wanna install again, and I'm not even sure which version is the best for me.

How do I proceed to get a link from which download is possible? My online banking is also temporarily down due to failed change of app from one phone to another. In an e-mail, I could provide details that only I remember...

@ghost ghost added bug Something isn't working needs-triage Awaiting triage. labels Mar 19, 2024
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Cider 1.x is no longer actively maintained. We highly suggest moving to the newer version versions of the app available at https://cider.sh through official storefronts ex. Itch.io, or the Microsoft Store.

@ghost
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ghost commented Mar 19, 2024

Cider 1.x is no longer actively maintained. We highly suggest moving to the newer version versions of the app available at https://cider.sh through official storefronts ex. Itch.io, or the Microsoft Store.

And because of that I paid for the new one! Maybe I got the release number wrong? I couldn't find it on the site. It might've been 2.6.0 for all I care.

@ghost
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ghost commented Mar 19, 2024

I had to come here because all "support" Cider team had was a link to a discord-server, but you don't have writing rights. I tried reading the rules etc. I DM'd many people and none replied.

I'm sure there are flaws in my post, I'm not the best writer on pages like these, on Stack Exchange I get slaughtered.

Right now all I wanna is that page right after payment where you can download debs and appimages and whatnot, because I liked Cider 2 a lot. And if you need evidence, ask me questions at xnjzewdo@proton.me and I'll provide all the info I can, that I did pay for this app.

@ghost
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ghost commented Mar 20, 2024

Since it's near impossible to reach anybody from Cider - there are no e-mails and nobody on discord answers me - I'm just going to switch to Tidal.

@ghost ghost closed this as completed Mar 20, 2024
@BrycensRanch
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Since it's near impossible to reach anybody from Cider - there are no e-mails and nobody on discord answers me - I'm just going to switch to Tidal.

bro's bug report never got handled and he's down money 🤣

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