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Observing how people interact with a form can provide valuable information like level of comprehension and location of hurdles, blockers, or errors in your form. |
Testing with residents is the best way to learn how we can improve our forms.
Plan
Recruit
Test
Vets.gov has done an incredible job in making their forms user-centered with testing. See their research and how they learned to prioritize users in their digital forms.
Synthesize
Propose Solutions
See nngroup User Testing guide: Why & How (Jakob Nielsen)
See the full playbook: ****User-centered Design and Testing and Measurement Playbook