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RT-Extension-BriefHistory-0.01: empty ticket display #1

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jalbstmeijer opened this issue Jul 30, 2014 · 10 comments
Closed

RT-Extension-BriefHistory-0.01: empty ticket display #1

jalbstmeijer opened this issue Jul 30, 2014 · 10 comments
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@netsandbox

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@jalbstmeijer
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Hi,

I'm testing RT-Extension-BriefHistory-0.01 on my rt-4.0.10 installation.
I do not get errors, but the History in the Display view becomes empty after enabling this extension. (where create, correspond and comment should still be visible)
Is it possible it is not compatible with rt-4.0.10?
Please let me know if I can supply you any debug information.

Gr, J
@netsandbox
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Hi J,

I just installed RT 4.0.10 and my extension and can't see any problems.

Did you see errors in your webserver logs?
Do you have other extensions installed?

Chris

Am 30.07.2014 um 14:37 schrieb jalbstmeijer:

Hi,

I'm testing RT-Extension-BriefHistory-0.01 on my rt-4.0.10 installation.
I do not get errors, but the History in the Display view becomes empty
after enabling this extension. (where create, correspond and comment
should still be visible)
Is it possible it is not compatible with rt-4.0.10?
Please let me know if I can supply you any debug information.

Gr, J

—
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#1.

@jalbstmeijer
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Hi,

Just tested again.

It is the only plugin enabled;
Set(@Plugins, qw(RT::Extension::BriefHistory));

Both in the regular view as in Selfservice displaying a ticket returns an empty view, see screenshot.

rt

No RT errors in messages and no Apache errors.

@jalbstmeijer
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maybe interesting to know.
even when commenting the Set(@Plugins, line, clearing cache and restarting apache.
The output stays empty.
Only after I remove /usr/share/rt4/html/Callbacks/BriefHistory/Ticket/Elements/ShowHistory/SkipTransaction I get my output back.

@netsandbox
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Am 27.08.2014 um 18:17 schrieb jalbstmeijer:

maybe interesting to know.
even when commenting the Set(@Plugins, line, clearing cache and
restarting apache.
The output stays empty.
Only after I remove
/usr/share/rt4/html/Callbacks/BriefHistory/Ticket/Elements/ShowHistory/SkipTransaction
I get my output back.

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#1 (comment).

Hi,

/usr/share/rt4/html/Callbacks/...
is the wrong installation path for the plugin files.
Which OS do you use?
How do you installed my plugin? From CPAN or from Github?

You can lookup the correct plugin path within the RT WebUI under
Tools->Configuration->Tools->System Configuration
Search on this page for "RT::LocalPluginPath"

If you run "make install" my plugin should install under the
"RT::LocalPluginPath" directory.

Chris

@jalbstmeijer
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Hi,

/usr/share/rt4/html/Callbacks/... is the wrong installation path for the plugin files.

See install transcript below. Nothing manual done by me choosing this location.

Which OS do you use?

Centos 6.

How do you installed my plugin? From CPAN or from Github?

Downloaded from Github,

wget https://github.com/cloos/RT-Extension-BriefHistory/archive/0.01.tar.gz

untarred and done the following:

root@tickets RT-Extension-BriefHistory-0.01]# perl Makefile.PL
Using RT configuration from /usr/share/perl5/vendor_perl/RT.pm:
./etc => /usr/local/etc/rt4/Extension-BriefHistory
./html => /usr/share/rt4/html
./lib => /usr/local/lib/rt4/lib
Checking if your kit is complete...
Warning: the following files are missing in your kit:
Makefile
Please inform the author.
Writing Makefile for RT::Extension::BriefHistory

[root@tickets RT-Extension-BriefHistory-0.01]# make
cp lib/RT/Extension/BriefHistory.pm blib/lib/RT/Extension/BriefHistory.pm
Manifying blib/man3/RT::Extension::BriefHistory.3pm

[root@tickets RT-Extension-BriefHistory-0.01]# make install
Installing /usr/local/lib/rt4/lib/RT/Extension/BriefHistory.pm
Installing /usr/local/lib/rt4/man/man3/RT::Extension::BriefHistory.3pm
Appending installation info to /usr/local/lib/rt4/lib/perllocal.pod
Installing /usr/local/etc/rt4/Extension-BriefHistory/BriefHistory_Config.pm
Installing /usr/share/rt4/html/Callbacks/BriefHistory/Ticket/Elements/ShowHistory/SkipTransaction

You can lookup the correct plugin path within the RT WebUI under
Tools->Configuration->Tools->System Configuration Search on this page for
"RT::LocalPluginPath" If you run "make install" my plugin should install under the
"RT::LocalPluginPath" directory.

I see no "RT::LocalPluginPath" on that page, only:

RT::BasePath /usr
RT::BinPath /usr/sbin
RT::EtcPath /etc/rt4
RT::LexiconPath /usr/share/rt4/po
RT::LocalEtcPath /usr/local/etc/rt4
RT::LocalLexiconPath /usr/local/lib/rt4/po
RT::LocalLibPath /usr/local/lib/rt4/lib
RT::LocalPath /usr/local/lib/rt4
RT::MasonComponentRoot /usr/share/rt4/html
RT::MasonDataDir /var/cache/rt4/mason_data
RT::MasonLocalComponentRoot /usr/local/lib/rt4/html
RT::MasonSessionDir /var/cache/rt4/session_data
RT::SbinPath /usr/sbin
RT::VERSION 4.0.10
RT::VarPath /var/lib/rt4

Gr, J

@netsandbox
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Am 29.08.2014 um 12:59 schrieb jalbstmeijer:

Hi,

/usr/share/rt4/html/Callbacks/... is the wrong installation path for
the plugin files.

See install transcript below. Nothing manual done by me choosing this
location.

Which OS do you use?

Centos 6.

How do you installed my plugin? From CPAN or from Github?

Downloaded from Github,

wget https://github.com/cloos/RT-Extension-BriefHistory/archive/0.01.tar.gz

untarred and done the following:

root@tickets RT-Extension-BriefHistory-0.01]# perl Makefile.PL
Using RT configuration from /usr/share/perl5/vendor_perl/RT.pm:
./etc => /usr/local/etc/rt4/Extension-BriefHistory
./html => /usr/share/rt4/html
./lib => /usr/local/lib/rt4/lib
Checking if your kit is complete...
Warning: the following files are missing in your kit:
Makefile
Please inform the author.
Writing Makefile for RT::Extension::BriefHistory

[root@tickets RT-Extension-BriefHistory-0.01]# make
cp lib/RT/Extension/BriefHistory.pm blib/lib/RT/Extension/BriefHistory.pm
Manifying blib/man3/RT::Extension::BriefHistory.3pm

[root@tickets RT-Extension-BriefHistory-0.01]# make install
Installing /usr/local/lib/rt4/lib/RT/Extension/BriefHistory.pm
Installing /usr/local/lib/rt4/man/man3/RT::Extension::BriefHistory.3pm
Appending installation info to /usr/local/lib/rt4/lib/perllocal.pod
Installing /usr/local/etc/rt4/Extension-BriefHistory/BriefHistory_Config.pm
Installing
/usr/share/rt4/html/Callbacks/BriefHistory/Ticket/Elements/ShowHistory/SkipTransaction

You can lookup the correct plugin path within the RT WebUI under
Tools->Configuration->Tools->System Configuration Search on this
page for
"RT::LocalPluginPath" If you run "make install" my plugin should
install under the
"RT::LocalPluginPath" directory.

I see no "RT::LocalPluginPath" on that page, only:

RT::BasePath /usr
RT::BinPath /usr/sbin
RT::EtcPath /etc/rt4
RT::LexiconPath /usr/share/rt4/po
RT::LocalEtcPath /usr/local/etc/rt4
RT::LocalLexiconPath /usr/local/lib/rt4/po
RT::LocalLibPath /usr/local/lib/rt4/lib
RT::LocalPath /usr/local/lib/rt4
RT::MasonComponentRoot /usr/share/rt4/html
RT::MasonDataDir /var/cache/rt4/mason_data
RT::MasonLocalComponentRoot /usr/local/lib/rt4/html
RT::MasonSessionDir /var/cache/rt4/session_data
RT::SbinPath /usr/sbin
RT::VERSION 4.0.10
RT::VarPath /var/lib/rt4

Gr, J

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#1 (comment).

Hi J,

I assume you installed RT from the Centos Package and not from source?
I think there is something wrong with the package.
There must be an "RT::LocalPluginPath" defined as all RT extensions use
this as installation root.

Sadly I'm not familiar with Centos and don't have an Centos test system
available. I send a message to the rt users list to hopefully get some
response that will help you:
http://www.gossamer-threads.com/lists/rt/users/125031

Chris

@jalbstmeijer
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Hi,

I assume you installed RT from the Centos Package and not from source?

Yes to be exact http://springdale.math.ias.edu/data/puias/unsupported/6/x86_64/rt4-4.0.10-2.sdl6.noarch.rpm

btw, I also tested installing an other extension, which seems to be working fine.
This says nothing about you being correct or not, just observing an other extension not depending on RT::LocalPluginPath.

[root@tickets RT-Extension-HideWidgets]# perl Makefile.PL
Cannot determine perl version info from lib/RT/Extension/HideWidgets.pm
Using RT configuration from /usr/share/perl5/vendor_perl/RT.pm:
./html => /usr/share/rt4/html
./lib => /usr/local/lib/rt4/lib
Cannot determine perl version info from lib/RT/Extension/HideWidgets.pm
Checking if your kit is complete...
Looks good
Writing Makefile for RT::Extension::HideWidgets

[root@tickets RT-Extension-HideWidgets]# make
cp lib/RT/Extension/HideWidgets.pm blib/lib/RT/Extension/HideWidgets.pm
Manifying blib/man3/RT::Extension::HideWidgets.3pm

[root@tickets RT-Extension-HideWidgets]# make install
Installing /usr/local/lib/rt4/lib/RT/Extension/HideWidgets.pm
Installing /usr/local/lib/rt4/man/man3/RT::Extension::HideWidgets.3pm
Appending installation info to /usr/local/lib/rt4/lib/perllocal.pod
Installing /usr/share/rt4/html/Ticket/Elements/ShowSummary

@netsandbox
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Am 30.08.2014 um 22:56 schrieb jalbstmeijer:

[root@tickets RT-Extension-HideWidgets]# perl Makefile.PL
Cannot determine perl version info from lib/RT/Extension/HideWidgets.pm
Using RT configuration from /usr/share/perl5/vendor_perl/RT.pm:
./html => /usr/share/rt4/html
./lib => /usr/local/lib/rt4/lib
Cannot determine perl version info from lib/RT/Extension/HideWidgets.pm
Checking if your kit is complete...
Looks good
Writing Makefile for RT::Extension::HideWidgets

[root@tickets RT-Extension-HideWidgets]# make
cp lib/RT/Extension/HideWidgets.pm blib/lib/RT/Extension/HideWidgets.pm
Manifying blib/man3/RT::Extension::HideWidgets.3pm

[root@tickets RT-Extension-HideWidgets]# make install
Installing /usr/local/lib/rt4/lib/RT/Extension/HideWidgets.pm
Installing /usr/local/lib/rt4/man/man3/RT::Extension::HideWidgets.3pm
Appending installation info to /usr/local/lib/rt4/lib/perllocal.pod
Installing /usr/share/rt4/html/Ticket/Elements/ShowSummary

The last line actually mean that the core RT file ShowSummary was
overwritten by the extension version, which is not how extensions in RT
work. One of the RT developers also confirmed that you RT package is
somewhat broken. You can view this in the link I send you in my previous
message.
Can you please send me you RT/Generated.pm file, the developer want to
have a look at the defined vars in this file. I assume it should be
under /usr/share/perl5/vendor_perl/.

Chris

@jalbstmeijer
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Hi Chris,

Thank for looking in to this!

Here my /usr/share/perl5/vendor_perl/RT/Generated.pm

BEGIN BPS TAGGED BLOCK {{{

COPYRIGHT:

This software is Copyright (c) 1996-2013 Best Practical Solutions, LLC

sales@bestpractical.com

(Except where explicitly superseded by other copyright notices)

LICENSE:

This work is made available to you under the terms of Version 2 of

the GNU General Public License. A copy of that license should have

been provided with this software, but in any event can be snarfed

from www.gnu.org.

This work is distributed in the hope that it will be useful, but

WITHOUT ANY WARRANTY; without even the implied warranty of

MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU

General Public License for more details.

You should have received a copy of the GNU General Public License

along with this program; if not, write to the Free Software

Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA

02110-1301 or visit their web page on the internet at

http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.

CONTRIBUTION SUBMISSION POLICY:

(The following paragraph is not intended to limit the rights granted

to you to modify and distribute this software under the terms of

the GNU General Public License and is only of importance to you if

you choose to contribute your changes and enhancements to the

community by submitting them to Best Practical Solutions, LLC.)

By intentionally submitting any modifications, corrections or

derivatives to this work, or any other work intended for use with

Request Tracker, to Best Practical Solutions, LLC, you confirm that

you are the copyright holder for those contributions and you grant

Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable,

royalty-free, perpetual, license to use, copy, create derivative

works based on those contributions, and sublicense and distribute

those contributions and any derivatives thereof.

END BPS TAGGED BLOCK }}}

package RT;
use warnings;
use strict;

our $VERSION = '4.0.10';

$BasePath = '/usr';
$EtcPath = '/etc/rt4';
$BinPath = '/usr/sbin';
$SbinPath = '/usr/sbin';
$VarPath = '/var/lib/rt4';
$LexiconPath = '/usr/share/rt4/po';
$PluginPath = '';
$LocalPath = '/usr/local/lib/rt4';
$LocalEtcPath = '/usr/local/etc/rt4';
$LocalLibPath = '/usr/local/lib/rt4/lib';
$LocalLexiconPath = '/usr/local/lib/rt4/po';
$LocalPluginPath = '';

$MasonComponentRoot is where your rt instance keeps its mason html files

$MasonComponentRoot = '/usr/share/rt4/html';

$MasonLocalComponentRoot is where your rt instance keeps its site-local

mason html files.

$MasonLocalComponentRoot = '/usr/local/lib/rt4/html';

$MasonDataDir Where mason keeps its datafiles

$MasonDataDir = '/var/cache/rt4/mason_data';

RT needs to put session data (for preserving state between connections

via the web interface)

$MasonSessionDir = '/var/cache/rt4/session_data';

1;

@jalbstmeijer
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Based on the RT/Generated.pm remark I decided to fill in the empty vars and this made the extension work for me. Thanks.

--- /root/rt-orig/usr/share/perl5/vendor_perl/RT/Generated.pm 2014-10-11 20:21:55.103769248 +0200
+++ /usr/share/perl5/vendor_perl/RT/Generated.pm 2014-10-11 20:22:13.408072475 +0200
@@ -60,12 +60,12 @@
$SbinPath = '/usr/sbin';
$VarPath = '/var/lib/rt4';
$LexiconPath = '/usr/share/rt4/po';
-$PluginPath = '';
+$PluginPath = '/usr/lib/rt4/plugins';
$LocalPath = '/usr/local/lib/rt4';
$LocalEtcPath = '/usr/local/etc/rt4';
$LocalLibPath = '/usr/local/lib/rt4/lib';
$LocalLexiconPath = '/usr/local/lib/rt4/po';
-$LocalPluginPath = '';
+$LocalPluginPath = '/usr/local/lib/rt4/plugins';

$MasonComponentRoot is where your rt instance keeps its mason html files

$MasonComponentRoot = '/usr/share/rt4/html';

$MasonLocalComponentRoot is where your rt instance keeps its site-local

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