Version 1.1.4

Monday, 13th November 2017

Bug Fix : Entering multiple strings into an article search chosen select field rendered no results even if the strings existed within the article title

Version 1.1.3

Monday, 2nd October 2017

Tweaks

• Ticket replies metabox overhaul with icon notifications and action links
• Register when a customer views an agent reply
• Numerous new hooks and filters for the reply fields enabling developers to extend functionality
• Private ticket notes metabox overhaul
• Better input field alignment within ticket metaboxes
• Added support for locally shipped translation files
• Added required PHP version to readme.txt
• Removed underscore from transient name

Bug Fixes

• Select fields that allow multiple selections within settings pages needed to store values as arrays
• Added spacing between ticket categories and tags within the tickets table
• Only a note author, or an agent with the manage_ticket_settings capability should be able to delete a note
• Removed duplicate CSS ID within admin CSS

Version 1.1.2

Tuesday, 12th September 2017

Bug Fix

• Agents assigned as additional agents may not receive email notifications when a customer replies to a ticket

Tweaks

• Enable multiple select list argument when outputting a select field within settings API

Version 1.1.1

Monday, 11th September 2017

New

• Sequential ticket numbers to ensure your tickets are always sequential with no gaps in the numbers
• Assign multiple agents to a ticket proving them with access to view and update
• Option to send agent notifications to all assigned agents when a customer reply is received
• Export tickets and customers to a CSV file

Tweaks

• Added kbs_update_ticket_meta_key filter that fires during ticket meta updates
• Filter the display of tickets when a category or tag is clicked within the ticket list
• Enabled removal of article excerpts during Ajax search
• Removed duplicated kbs_article_excerpt_length filter

Version 1.1

Monday, 11th September 2017

New

• Sequential ticket numbers to ensure your tickets are always sequential with no gaps in the numbers
• Assign multiple agents to a ticket proving them with access to view and update
• Option to send agent notifications to all assigned agents when a customer reply is received
• Export tickets and customers to a CSV file

Tweaks

• Added kbs_update_ticket_meta_key filter that fires during ticket meta updates
• Filter the display of tickets when a category or tag is clicked within the ticket list
• Enabled removal of article excerpts during Ajax search
• Removed duplicated kbs_article_excerpt_length filter

Version 1.0.9

Monday, 4th September 2017

Tweaks

• Enabled sorting of tickets by ID and date as well as title
• Added option to set Search Excerpt Length to 0 to have excerpts excluded from search results
• Filter ticket list by category/tag when a category or tag is clicked
• Removed duplicate kbs_article_excerpt_length filter
• Added kbs_update_ticket_meta_key hook for developers to hook in during ticket meta update
• Added the previous meta value to the kbs_update_ticket_meta_{$meta_key} filter

Bug Fixes

• HTML characters were not always correctly encoded during Ajax search which prevented all relevant results from being displayed
• Corrected option name which was preventing changes to excerpt length

Version 1.0.8

Wednesday, 30th August 2017

New

• Created KBS_Knowledgebase class which manages the setup of the knowledgebase
• Added multiple filters during knowledgebase setup which allow for integrations of 3rd party knowledgebase tools
• Added Export and Import options for KBS settings

Tweaks

• If there is content in the reply field, request confirmation before saving ticket in admin
• Improvements to the article search query arguments
• Removed stray </label> tag from article post
• Fixed label alignment within article metaboxes
• Added $article_id var to kbs_article_view_count filter

Version 1.0.7

Monday, 3rd July 2017

Bug Fix

• Logged in users may have still been unable to view restricted articles

Tweaks

• Updated cache helper. Do not cache articles that are restricted
• Updated cache helper. Refresh KBS page ID's transient after 24 hours

Version 1.0.6

Thursday, 15th June 2017

Tweaks

• Added row action to reset article view count
• Enabled hourly cron schedule
• Corrected coding on Extensions page

Bug Fixes

• Uninstall procedure failing due to incorrect exit command
• If a reply is submitted by a logged in, admin showed the reply as from Agent
• Corrected All Extensions link
• Ticket categories may have appeared in sitemaps
• Corrected output of templated files within sysinfo

Version 1.0.5

Wednesday, 15th March 2017

Bug Fixes

• Require login if accessing ticket via ID and without secure key
• Corrected taxonomy name and post type within uninstall.php

Tweaks

• If guest submissions are disabled, require login when accessing ticket with key and display notice
• Add link to company on customer table
• Consolidate all company scripts within folder
• Removed company from sortable columns on customers table