[BUG] Unable to download voice recordings (infinite processing time)

[laubonghaudoi]

We have received multiple reports from our volunteers that they are unable to download their voice recordings. As shown in the screenshot below, the user requested to download the recording on Nov. 8, and the request is stuck at being processing til today.

I guess the download request is somehow stuck and time-out already? Please let us know how to resolve this. The volunteers need to download their own recordings to continue their contributions.

[jessicarose]

Thank you so much for flagging this, this may be connected to a larger issue that we're seeing. Would you be willing to share what region you're trying to access this data from, so we can try and better understand if these are connected?

I'm so sorry that this isn't working for you, this sounds like a very stressful issue for volunteers and for yourself!

[laubonghaudoi]

Nearly all of the reports of failure are from the Canton region of mainland China. May I know which regions are affected by this, and how long will it take to resolve? Another question, is this related to the GCP migration issue I brought up before?

Thank you so much for your help!

EDIT: I don't think this issue is related to China's firewall blocking. Because the server request is successfully sent, and the download request is already in process. The error can only be inside Common Voice's backend, not between the user's browser client and the Common Voice server.

[jessicarose]

Thank you so much, these may be related and we're investigating this now. I'm so sorry again, this must be a wonderfully stressful bug to have to experience.

[laubonghaudoi]

Hi @jessicarose, I just filed #4253, not sure if this is related, please take a look.

[aamaiaa]

@jessicarose I am in the Basque Country and have the same problem. Is there a possibility to solve this? I have 15k files and need them for next week.

[jessicarose]

Thank you so much for your patience. We've pushed and tested a fix that's working for tested users in Europe and North America with more than 2k clips. Could I get impacted users to confirm that this bug is still an issue for them, and ask for some more information:

How many clips are impacted users trying to download?

Are these users all in a shared geographical location?

Thank you so much for your patience, I know this must be very frustrating for contributors.

[laubonghaudoi]

Thank you so much @jessicarose. I am asking the contributors to try downloading again. Will post update here whether this is fixed or not. I believe the contributors were downloading ~4000 clips, which was too large and had to be split into two zip files.

[laubonghaudoi]

Hi @jessicarose , the contributors got back to me and said that they are still having this issue. They said they are stuck at this "file is processing" stage, and these process requests are actually from November last year. Clicking the refresh button makes no difference and the page is still stuck. I believe these requests are simply time-out while the UI doesn't allow users to re-initiate a request. Is it possible for you to just remove those request and start new ones?

These contributor are almost all physically located in the Gwongdung region in South China. This might be related to https://discourse.mozilla.org/t/the-unexpected-side-effect-of-migrating-to-gcp-and-questions-about-partnership/124347