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I have the same problem with the alerts command. The status command on the other hand works sometimes but not always. I took a quick look at the log of the Mattermost server, there was nothing noticeable to find. In the log of the Ingress controller I see the HTTP requests, which are acknowledged with status 200.
Intermittently I see : failed to list alerts... context canceled when I try to run any commands even if nothing has changed on AlertManager
I don't have any more info on this but, if I see it again I'll try and capture some type of info.
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