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Shipping rule cost(s) not being applied to any cart or order #777

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23d1 opened this issue Mar 9, 2019 · 3 comments
Closed

Shipping rule cost(s) not being applied to any cart or order #777

23d1 opened this issue Mar 9, 2019 · 3 comments

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@23d1
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23d1 commented Mar 9, 2019

Description

Shipping rule costs are not being applied to orders since the last update.

The shipping option(s) show up as selectable under the shipping step in the checkout process, but once the customer reaches the final step with order review, and submits payment, the shipping rule cost is not applied/included.

The shipping handle/name is added to the cart/order, but the rule adjuster/value is not there.
If I change the shipping cost base rate to something other than 0, that is applied, but the "Category Rate Overrides" or "Per Item Rates" are not applied. So that's the main issue.

Not 100% sure when this issue occurred, but I believe it was the latest update (or possibly 2.1.0).

The last order shipping was applied to was on Feb 26, so it's been a while before we noticed.
We had to turn off global shipping so this could end up costing a bit in loss of sales.

Edit; Looking through similar issues, this might be related to, if not the same, as #759.

Additional info

  • Craft version: 3.1.17.1
  • PHP version: 7.3
  • Database driver & version: mariaDB/MySQL 5.5.5
  • Plugins & versions: Craft Commerce 2.1.0.2
@23d1 23d1 changed the title Shipping not being applied to any order Shipping cost(s) not being applied to any order Mar 10, 2019
@23d1 23d1 changed the title Shipping cost(s) not being applied to any order Shipping rule cost(s) not being applied to any order Mar 10, 2019
@23d1 23d1 changed the title Shipping rule cost(s) not being applied to any order Shipping rule cost(s) not being applied to any cart or order Mar 10, 2019
@lukeholder
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lukeholder commented Mar 11, 2019

Can you send your DB backup to support@craftcms.com and I will take a look. I can't reproduce the issue. I tested category level item costs, weight costs, and percentage costs, across multiple shipping categories and the calculations seem right.

Also was able to complete checkouts with the shipping method and costs being applied to the order, and also viewable on the order confirmation screen after paying an order.

@23d1
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23d1 commented Mar 11, 2019

I've sent a DB backup of my local dev version, which has the exact same issues.

@lukeholder
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Thanks, this is now fixed in 2.1.1

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