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Inbound calls contain the incident_id in the meta data, which automatically causes the correct incident to be selected. However, when people MANUALLY SELECT a callback from the list of calls, the correct incident is not selected.
Solution
When MANUALLY SELECTING a callback from the list of calls, automatically select the correct incident.
The text was updated successfully, but these errors were encountered:
Description
Inbound calls contain the incident_id in the meta data, which automatically causes the correct incident to be selected. However, when people MANUALLY SELECT a callback from the list of calls, the correct incident is not selected.
Solution
When MANUALLY SELECTING a callback from the list of calls, automatically select the correct incident.
The text was updated successfully, but these errors were encountered: