Outlook Desktop does not parse the forwarded email

[katlim-br]

Hi

We have this email that comes forwarded from Outlook Desktop, and the library does not parse it.

This is the email (one peculiarity is the body is sent in base64) as smtp.

--_000_MWHPR12MB18567616136F0AE4AF3AF9BFCF529MWHPR12MB1856namp_
Content-Type: text/plain; charset="utf-8"
Content-Transfer-Encoding: base64

CgpGcm9tOiBKb2UgTW9udGFuYSA8am9lbW9udGFuYUBlbWFpbC5jb20+ClNlbnQ6IFR1ZXNkYXksIEphbnVhcnkgMTEsIDIwMjIgMzozNCBQTQpUbzogTWFyeSBNb250YW5hIDxtYXJ5bW9udGFuYUBlbWFpbC5jb20+ClN1YmplY3Q6IFByZXNzaW5nIG1hdHRlcgoKSGkKCkJ5ZQo=

Decoded is:

From: Joe Montana <joemontana@email.com>
Sent: Tuesday, January 11, 2022 3:34 PM
To: Mary Montana <marymontana@email.com>
Subject: Pressing matter

Hi

Bye

NOTE: I had to fake the email and the base64, so in theory it does work.

After some tests and playing around with the text, I was able to workaround this by adding a __ separator at the beginning, kind of tricking the library so it can parse it.

This would be how it would work, but obviously we want to try to avoid this minor hacks.

____________________________


From: Joe Montana <joemontana@email.com>
Sent: Tuesday, January 11, 2022 3:34 PM
To: Mary Montana <marymontana@email.com>
Subject: Pressing matter

Hi

Bye

Can a fix be possible (so we don't have to add the workaround)?

Thanks!

[eliottvincent]

Hey! Do you have more information about the Outlook version / OS version?
From what I can see, it looks quite similar to the "New" Outlook 2019.

Furthermore, having the subject of the email would help me a lot.
If possible, could you forward an email from your Outlook Desktop to eliott@crisp.chat?

[katlim-br]

Yes, it is Outlook 2019 Windows Desktop.

Sorry I cannot send an email.

[eliottvincent]

Outlook 2019 is definitely supported.

With Outlook 2019, there's no way to distinguish a forwarded email from a regular replied email (there's no separator).
So you must provide both the email body and the subject in the read() method, to make the detection work correctly.

[katlim-br]

so I did, but it did not work all times.

[eliottvincent]

Ok, can you share the body + the subject of a failed detection? I'll investigate on my side.

[katlim-br]

It is above, but I can copy it down here

From: Joe Montana <joemontana@email.com>
Sent: Tuesday, January 11, 2022 3:34 PM
To: Mary Montana <marymontana@email.com>
Subject: Pressing matter

Hi

Bye

I dont know if it is important, but the body came as base64 (Outlook 2019 does this) and then we parse the SMTP email and convert it (using mailparser library).

Btw, I'm using
"email-forward-parser": "^1.0.7"

[eliottvincent]

The base64 is not important, as long as you base the decoded body.
I need the subject of the email as well. This is only the body.

[katlim-br]

It is there. It is "Pressing matter".

[eliottvincent]

No, this is the original subject.
I need the subject of the parent email. Something like "Fwd: Pressing matter". This is what you need to pass to the read() method to help the detection :)

[katlim-br]

it is Fw: Pressing matter.

But then I tested it with sending the root subject, and it worked! Even removing the additional bar that I added as workaround.

So I think that was it.

Thanks!

[eliottvincent]

Yes, passing this "Fw: Pressing matter" subject improves the detection in the case of Outlook 2019.
Glad it's working now!