"No permissions" when copy/paste into Vault

[McKorleone]

Please agree to the following

• I have searched existing issues for duplicates
• I agree to follow this project's Code of Conduct

Summary

When you want to copy/paste a file into the Vault you get an error which basically says "File already exists" (0KB file) and "You dont have the permissions to do that" (Copy/Paste)

What software is involved?

• Operating System: Windows 10 Build 19045
• Cryptomator: 1.11.0

Volume Type

WinFsp (Local Drive)

Steps to Reproduce

1. Copy a file from Desktop/Download into the Vault
2. You should see the pop-up "Override file?"
3. If you click "Ignore", you will see the pop-up "You dont have the permissions to do that"
4. If you install 1.10.1 instead of 1.11.0 it works

Expected Behavior

Copy/Paste into a Vault is possible

Actual Behavior

Copy/Paste into a Vault is not possible

Reproducibility

Always

Relevant Log Output

No response

Anything else?

No response

[infeo]

@McKorleone Can you do the following:

1. Start Cryptomator
2. Create a vault directly in your user directory (e.g. C:\Users\JaneDoe\myVault)
3. Unlock this vault
4. Enable Debug mode in Cryptomator
5. Trigger the problem
6. Lock the vault
7. Quit Cryptomator

and send us the log file (named cryptomator0.log)?

If you cannot reproduce the problem with a clean vault, please execute the aforementiond steps with a vault where the problem occurs.

[trudolf-msft]

Same issue here
cryptomator1.log

[McKorleone]

@McKorleone Can you do the following:

1. Start Cryptomator
2. Create a vault in your user directory
3. Unlock this vault
4. Enable Debug mode in Cryptomator
5. Trigger the problem
6. Lock the vault
7. Quit Cryptomator

and send us the log file (named cryptomator0.log)?

If you cannot reproduce the problem with a clean vault, please execute the aforementiond steps with a vault where the problem occurs.

Sure

cryptomator0.log

[Diego-BR]

@Diego-BR Can you also provide Debug-Log with the above instructions?

We already have an idea, where the problem is located, but want to be sure.

Sorry, I don't have the new version installed anymore. But I can add from the tests that I've done that it happened only with specific files, not all of them.

[infeo]

We have found the cause and a fix is on its way.

Depends on cryptomator/fuse-nio-adapter#86

[norbert0511]

Same issue. But only with files saved by Firefox browser. The same files saved by Microsoft Edge are working well.
May be this info helps!

[infeo]

@MatthiasArnold I deleted your comment because the uploaded log file also contained personal information of another, unlocked vault. Ensure, that during the debug session only one vault is unlocked. Lock after the debug session the test vault and close Cryptomator, which also prevents further unrelated write operations into the log file.

Apart from that, your issue does not seem related from the log file. I suggest to open a new ticket.

[MatthiasArnold]

hi @infeo thanks, thanks for pointing an the other open vault. will open a new ticket and present a new logfile. cheers!