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In order to calculate kpis such as click through rate and hit rate in the metrics frameworks, the recommendation clicks are taken into account. With the latest developments in the search engine, we stopped getting this type of information.
User actions in search service don't capture information if a transition was made through a recommendation panel.
Details:
User actions generated in the marketplace service list captured, also jumps through recommendation panel items which is very important to know if you want to see if the user actually paid attention to recommendations and clicked on them.
Example 1: Clicking through a recommendation link in the marketplace service list captures the recommendation panel info:
Example 2: Clicking through a recommendation in search service and landing on the marketplace service page doesn't capture information about the recommendation panel:
Hello @themiszamani,
thank you for issuing a ticket. However, this bug is already described here: ticket. It should be fixed in the next week. Feel free to close this ticket.
In order to calculate kpis such as click through rate and hit rate in the metrics frameworks, the recommendation clicks are taken into account. With the latest developments in the search engine, we stopped getting this type of information.
User actions in search service don't capture information if a transition was made through a recommendation panel.
Details:
User actions generated in the marketplace service list captured, also jumps through recommendation panel items which is very important to know if you want to see if the user actually paid attention to recommendations and clicked on them.
Example 1: Clicking through a recommendation link in the marketplace service list captures the recommendation panel info:
Example 2: Clicking through a recommendation in search service and landing on the marketplace service page doesn't capture information about the recommendation panel:
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