Proposal: Integrating an EMS Feature into FortiPath for Agent Safety

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Introduction

As we continue to enhance FortiPath's capabilities, one crucial aspect that we must prioritize is the safety and well-being of our agents. Given the nature of their work, agents may find themselves in situations where they require immediate medical assistance. To address this, we propose the integration of an Emergency Medical Services (EMS) feature into FortiPath.

Objective

To provide agents with a quick and efficient means of requesting medical assistance during emergencies, ensuring their safety and well-being while on duty.

Proposed Features

1. One-Click SOS Button: A prominently displayed button within the FortiPath interface that, when pressed, sends an immediate distress signal to local EMS providers.

2. Location Tracking: In emergencies, time is of the essence. The feature will automatically share the agent's real-time location with EMS providers to ensure rapid response.

3. Medical Profile Access: Allow agents to store essential medical information (allergies, medical conditions, medications, emergency contacts) securely within FortiPath. In case of an emergency, this information can be shared with EMS providers to offer the best care possible.

4. Communication Channel: A dedicated communication line or chat feature connecting the agent with EMS dispatchers, allowing for real-time updates and instructions.

5. Integration with Local EMS Databases: FortiPath can be integrated with local EMS databases to ensure that the nearest medical assistance is dispatched during emergencies.

6. Training Modules: Offer agents training modules on basic first aid, CPR, and other essential emergency response techniques.

Benefits

• Enhanced Agent Safety: Provides agents with a direct line to medical assistance, ensuring their safety during critical situations.

• Efficient Response: By sharing real-time location and medical information, EMS providers can offer a more targeted and efficient response.

• Peace of Mind: Knowing that medical assistance is just a click away can provide agents with added confidence and peace of mind during operations.

Challenges & Considerations

1. Data Privacy: Ensuring the privacy and security of the agents' medical information will be paramount.

2. Integration with Various EMS Providers: Different regions may have different EMS providers with varying protocols. Seamless integration will be crucial.

3. Training & Awareness: Agents will need to be trained on how to use the EMS feature effectively and understand its limitations.

Conclusion

The addition of an EMS feature to FortiPath is not just a technical enhancement but a commitment to the safety and well-being of our agents. As we discuss this proposal, let's consider the potential challenges, the costs involved, and the immense value it can bring to our team.

Your feedback and suggestions on this proposal are highly valued. Let's work together to make FortiPath a safer environment for all our agents.

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One-Click SOS Button

1. How will the button be displayed? Where will it be located?

• The SOS button should be prominently displayed, preferably at the top of the FortiPath interface or as a floating button for easy access. Its design should be distinct and easily recognizable.

2. How will the message be sent? What information will be included?

• The message will be sent via a secure API to the designated EMS provider. It will include the agent's ID, real-time location, and any immediate medical information if available.

3. How will the message be received? What information will be displayed?

• The EMS provider will receive the distress signal on their dispatch system, displaying the agent's location, ID, and any relevant medical information.

4. How will the message be acknowledged? What information will be shared?

• The EMS system should send an acknowledgment receipt back to FortiPath, confirming that they've received the distress signal and are dispatching help. This can be displayed to the agent as a notification.

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Location Tracking

1. How will the location be tracked? Will it be continuous or periodic?

• The location will be tracked using the device's GPS. It can be continuous when the SOS button is activated and periodic during regular operations to conserve battery.

2. How will the location be shared? Will it be shared with the EMS provider or the dispatcher?

• The location will be shared directly with the EMS provider's dispatch system for immediate response.

3. How will the location be displayed? Will it be displayed on a map?

• Yes, the location will be displayed on a map interface within the EMS dispatch system.

4. How will the location be updated? Will it be updated continuously or periodically?

• As mentioned, during an emergency (post SOS activation), the location will be updated continuously. Otherwise, it will be periodic.

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Medical Profile Access

1. How will the information be stored? Will it be encrypted?

• The medical information will be stored in encrypted form within FortiPath's secure database.

2. Can we utilize existing medical databases?

• We can explore partnerships with medical database providers to integrate and fetch relevant medical history if the agent provides consent.

3. Would it be possible to integrate with local EMS databases?

• Integration with local EMS databases would be ideal, but it would require collaboration and agreements with each EMS provider.

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Communication Channel

1. How will the communication channel be established? Will it be a dedicated line or a chat feature?

• A chat feature integrated within FortiPath would be efficient, allowing for text, voice, and even video communication if needed.

2. Could we use ZeroTier to secure and establish the communication channel?

• Yes, ZeroTier can be used to create a secure, peer-to-peer network to ensure encrypted and direct communication.

3. Would it be possible to integrate with local EMS databases?

• As mentioned earlier, integration is possible but would require collaboration with each EMS provider.

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Integration with Local EMS Databases

1. How will the integration be established?

• Integration can be established using APIs provided by the EMS databases, ensuring real-time data exchange.

2. Could we use Terraform to establish the integration, keeping in mind the potential costs?

• Yes, Terraform can be utilized to automate the infrastructure setup required for the integration. This will ensure a consistent and reproducible environment, making the integration process smoother. However, we'll need to consider the potential costs associated with any cloud resources or services that Terraform provisions.

3. How will the integration be maintained?

• Regular audits, updates, and tests will be conducted to ensure the integration remains functional and secure. Terraform can also assist in maintaining the infrastructure by applying any necessary updates or changes in a controlled manner.

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Training Modules

1. How will the training modules be delivered? Will they be in-person or online?

• Online training modules integrated within FortiPath would be the most scalable and accessible option.

2. Can we build the training modules into FortiPath's Website?

• Absolutely, integrating the training modules directly into FortiPath's platform ensures easy access for all agents.

3. How will the training modules be maintained?

• Regular updates based on feedback, new medical guidelines, and technological advancements will be incorporated.

4. How will the training modules be updated?

• A dedicated team or partnership with medical professionals can be established to keep the training content up-to-date.

5. How will the training modules be evaluated?

• Post-training quizzes, feedback forms, and periodic retraining can be implemented to evaluate and ensure the effectiveness of the training.