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<span class="date">Dale Stephenson</span>
<h1>Personal<br />
Skills</h1>
<p style="padding-left: 5rem; padding-right: 5rem;">My background has involved planning and implementing processes and procedures that deploy technology to improve operational performance,
this required training and mentoring teams to adapt to new digital ways of working. I am skilled in developing organisational controls that meet legal and regulatory frameworks and
international standards. These range from a successful SOC 2 audit accreditation, employee management policies and current work towards GDPR certification. In the area of business turnaround
and development, I have drafted long term strategic reviews for asset funding and maintained operational objectives to meet KPIs, which have included weekly financial reporting and monthly
management accounts whilst collaborating and building relationships with clients. </p>
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<button type="button" class="collapsible primary" style="margin-bottom: 3px;">Proven leadership skills</button>
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<center><h2>Proven leadership skills<br>
with an ability to resolve conflicts</h2></center>
<p>
<ul>
<li>Building teams and delivering quality control practices of audits to ensure they met the legal standards.</li>
<li>Assemble and guide a team to support a company merger situation, encouraging them to communicate their ideas and recommendations.</li>
<li>Communicating the importance of providing information promptly and appreciating this was something that was expected from every member of the department.</li>
<li>Generating a positive atmosphere by clearly relaying messages in a way that would have a positive impact, through the effective deployment of non-verbal communication skills.</li>
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<button type="button" class="collapsible primary" style="margin-bottom: 3px;">Strategic management</button>
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<center><h2>Effectively manage own time and plan <br>
strategically to support the business</h2></center>
<p>
<ul>
<li>Develop IT systems in local government and commercial enterprises to improve communication and information flow across departments.</li>
<li>Refocused the working structure by deploying systems that included process automation, cultivating support and giving consideration for how this affected the team.</li>
<li>Creating strategic business reviews to support mainstream bank funding up to £5M for asset acquisition, clearly presenting timelines for the completion of agreed milestones.</li>
<li>Implement scheduled correspondence with relevant internal and external parties, detailing progress with agreed departmental goals and required KPIs.</li>
</ul>
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<button type="button" class="collapsible primary" style="margin-bottom: 3px;">Effective communicator</button>
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<center><h2>Excellent communicator and listener<br>
especially when working within a team</h2></center>
<p>
<ul>
<li>Actively listen to customers with different circumstances and requirements, a necessary skill in both consulting and public sector local government.</li>
<li>Investigate and close historical enforcement issues with the team, deploying a calm demeanour to appreciate the view of the customer and keep the conversation on the topic to bring about resolution.</li>
<li>Changing the perception of clients to understand the remit was to work for and with them to support their business turnaround, not to operate on the instruction of the bank or financial institution.</li>
<li>Presenting financial information to board level Directors without resorting to technical language.</li>
</ul>
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<button type="button" class="collapsible primary" style="margin-bottom: 3px;">Business analysis</button>
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<center><h2>An analytical eye with a background in<br>
researching commercial entities to return to growth</h2></center>
<p>
<ul>
<li>Produce business reports to affect a turnaround, assess three years financial records and operational data including KPI's, identify cost savings and staffing requirements, research competitors and market trends and provide recommendations to return to profitability.</li>
<li>Drafted formal documentation and coordinated group discussions to help teams and financial institutions understand the need to implement organisational policies and procedures, adopt and train employees with new technology solutions to improve processes that benefit the business system.</li>
<li>Query and analyse financial and production data to produce business analytics an reporting in Tableau, conducting user testing and enabling the company to make data-driven decisions</li>
</ul>
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<button type="button" class="collapsible primary" style="margin-bottom: 3px;">Adaptable & resilient</button>
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<center><h2>Adaptable and resilient<br>
when working under pressure</h2></center>
<p>
<ul>
<li>Facilitated the management of up to 45 business clients ranging from large scale multiple occupancy hotels to smaller independent operators, forging relationships with clients and agents under difficult circumstances.</li>
<li>Promoted departmental digital change in anticipation of the large-scale restructuring in how the Council was to deliver its services into the future. As a member of the change committee, work through the cultural change to communicate the benefits during departmental presentations and meetings that allowed individuals to voice concerns in a safe environment.</li>
<li>Performing in a socially responsible manner to supervise businesses experiencing a change in ownership, particularly when negotiating with staff under stressful transfer of ownership regulations, conveying that jobs were safe despite the expected organisational change and adoption of new technologies.</li>
</ul>
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<center><h2>A self-motivated person who enjoys<br>
getting creative to get the job done</h2></center>
<p>
<ul>
<li>Instigate procedural change to support a digital way of working. Recognising that empathy was required to those whom the change affected and cultivating the support of the IT team to ensure the software met the use case.</li>
<li>Successfully launched a digital and automated workflow from a paper-based system, transforming the process and influencing its adoption by the team.</li>
<li>Conceptualising, building and selling a successful online baby clothing business with my partner, motivated to self-teach Adobe Illustrator & Photoshop enabling product design for manufacture in the UK.</li>
<li>Briefed stockists on the collections and negotiated terms during trade show events.</li>
<li>Inspired customers through the ethical considerations made by the business, including a low carbon footprint and ecologically sourced, certified fabrics and manufacturing processes.</li>
</ul>
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<button type="button" class="collapsible primary" style="margin-bottom: 3px;">Technical Proficiency & Skills</button>
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<center><h2>Technical Proficiency & Skills</h2></center>
<p>
<ul>
<li>Business Intelligence Tools // Tableau, PowerBI</li>
<li>Database Systems // MariaDB, Snowflake, SQL Server, MySQL, Azure, AWS, Microsoft Access</li>
<li>Project Management & Agile Development // Microsoft Projects, DevOps, Jira Service Management, Confluence</li>
<li>Systems Design // Visual Paradigm, Microsoft Visio</li>
<li>Regulatory & Compliance // Vanta, OneTrust</li>
<li>Adobe Creative Suite // Illustrator, InDesign, Photoshop</li>
<li>Office Tools // Microsoft Office, Google Workspace, Google Admin Console</li>
<li>Financial Management // Sage Accounting & Payroll, Cashflow Manager</li>
<li>Web // Numerous e-commerce web applications and business operational solutions</li>
</ul>
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<h3>Education</h3>
<p><a href="education.html">Bachelor of Information Technology</a></p>
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<h3>Projects</h3>
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