Can't download file. Spinning ruby process.

[LutzSteinborn]

Hi,
then I'm trying to download a file I'm getting no answer and a endless running ruby process on the server. Restarting apache didn't help. I have to kill the process directly.
Any idea what is wrong?

Regards
Lutz

Environment:
Redmine version 4.0.2.stable
Ruby version 2.3.1-p112 (2016-04-26) [x86_64-linux-gnu]
Rails version 5.2.2
Environment production
Database adapter Mysql2
Mailer queue ActiveJob::QueueAdapters::AsyncAdapter
Mailer delivery smtp
SCM:
Git 2.7.4
Filesystem
Redmine plugins:
redmine_dmsf 2.0.0
redmine_issue_evm 4.2.1
Running on ubuntu 16 LTS

[LutzSteinborn]

Hi,

so no one has an idea?
Then I'm stracing one of this hanging ruby processes all of them are at this point:
strace: Process 7125 attached
select(11, [0 10], NULL, NULL, NULL
It looks like the ruby process is spinning around in a loop.
Any hint for deeper debugging?

Regards
Lutz

[picman]

Check log/production.log.

[LutzSteinborn]

ok, strange situation. I have this in the prodution.log:

Started GET "/redmine/dmsf/files/157/view?download=878" for 10.4.0.15 at 2019-04-18 10:50:46 +0200
Processing by DmsfFilesController#view as HTML
Parameters: {"download"=>"878", "id"=>"157"}
Current user: pauli (id=3)
No such file or directory @ rb_sysopen - /opt/redmine-4.0.2/files/dmsf/2015/03/150324144632_25_Planung_Controlling_20150319.xlsm
Completed in 527428ms (ActiveRecord: 8032.6ms)

527428ms !!!!
Why it needs so much time for not finding the file?

Then I'm search for the missing file I can find it here:
files/dmsf/p_general-admin-project-controlling/150324144632_25_Planung_Controlling_20150319.xlsm

Looks like the converting of the files didnt work. But then I'm starting the converting script again it tells me nothing todo.
rake redmine:dmsf_convert_documents RAILS_ENV="production"

So how can I force the script to convert again?

Regards
Lutz

[picman]

Yes, the migration obviously failed to relocated existing files. Please see #799 and #767 for a solution.