support.md

Need help?

If you need help deploying $productName$ at your organization, there are several different options available to you.

Support tiers

$productName$ community support

When running $OSSproductName$, or $AESproductName$ with free community licenses, join our Slack channel to talk with other users in the community and get your questions answered.

If you can’t find an answer there, contact us to learn more about the support options available with $AESproductName$ Enterprise.

$AESproductName$ Enterprise

With $AESproductName$ Enterprise, you have access to deployment and production support. To learn more, contact sales.

Deployment and Update Support: $AESproductName$ can accelerate your migration to Kubernetes, or your upgrade between versions of $AESproductName$. Deployment support helps you with the $AESproductName$ and Kubernetes migration, before you move to production.

Production Support: We offer two types of production support contracts for users deploying the $AESproductName$ in production. We offer both business hour (8am - 5pm EST, M-F) and 24x7 Sev 1 support for the $AESproductName$. 24x7 Sev 1 support includes custom hotfix support for production outages if necessary.

File a Github Issue

If you see a bug you want to fix, see room for documentation improvements, or have something else you want to change, you can file an issue on github.

Pricing

Contact us to learn how we can help, and for detailed pricing information.