Integration keeps losing connection

[Axsgranted]

Integration was working for a couple of weeks flawlessly. Was asked to reconfigure, which I did assuming maybe there was a 30 day token and now it asks me to reconfigure every 5 minutes.

[Axsgranted]

Error Log Details after authenticating successfully and then it "loses" connection:

Logger: custom_components.petsafe
Source: helpers/update_coordinator.py:343
Integration: PetSafe (documentation, issues)
First occurred: 6:53:07 PM (6 occurrences)
Last logged: 7:25:48 PM

Authentication failed while fetching PetSafe data: Client error '403 Forbidden' for url 'https://platform.cloud.petsafe.net/scoopfree/product/product' For more information check: https://httpstatuses.com/403

[dcmeglio]

I think they changed something or broke something. It might fix itself but if not it might be best to disable the integration so they don’t lock you out for too many failed attempts.

[cadwizzard]

I'm seeing this too. But I was asked to reconfigure again just once (15h ago).
I input email again and got the access code.
Now i have my email address showing twice in the integration, but only one with device and entity behind it.... but all entities are unavailable

UPDATE: i've since reloaded the integration from menu next to my email address - entities are now live again

[Axsgranted]

I'm seeing this too. But I was asked to reconfigure again just once (15h ago). I input email again and got the access code. Now i have my email address showing twice in the integration, but only one with device and entity behind it.... but all entities are unavailable

UPDATE: i've since reloaded the integration from menu next to my email address - entities are now live again

I've seen this exact behavior. I also did a reload and it worked for a little bit then stopped again.

[Axsgranted]

Update: I removed the integration and re-added it and it appears to be working normally again. But when it wasn't, how it handled the issues created the duplicate configuration entries @cadwizzard mentioned.

Update2: Spoke too soon. The entities went offline shortly after.

[Zeunas]

Are you guys still having this issue? It just started happening to me ( that I noticed)