ServiceNow - Ticket Management allows you to open a new ticket or comment on an existing ticket.
This playbook uses the following sub-playbooks, integrations, and scripts.
This playbook does not use any sub-playbooks.
- ServiceNow
- ServiceNowv2
This playbook does not use any scripts.
- servicenow-create-ticket
- servicenow-update-ticket
| Name | Description | Default Value | Required |
|---|---|---|---|
| serviceNowTicketID | The ticket ID. | Optional | |
| serviceNowCategory | The category of the ServiceNow ticket. | Optional | |
| description | Description of the ticket. | Optional | |
| serviceNowImpact | The impact for the new ticket. Leave empty for ServiceNow default impact. | Optional | |
| serviceNowUrgency | The urgency of the new ticket. Leave empty for ServiceNow default urgency. | Optional | |
| serviceNowSeverity | The severity of the new ticket. Leave empty for ServiceNow default severity. | Optional | |
| CommentToAdd | Comment for the ticket. | Optional | |
| serviceNowTicketType | The ServiceNow ticket type. Options are "incident", "problem", "change_request", "sc_request", "sc_task", or "sc_req_item". Default is "incident". | Optional | |
| addCommentPerEndpoint | Whether to add a new comment to the ticket for each endpoint in the incident. Possible values: True/False. | True | Optional |
| serviceNowShortDescription | A short description of the ticket. | Optional | |
| Action | Whether to open a new ticket or to add a new comment. Possible values: NewTicket/AddComment. | Optional | |
| serviceNowAssignmentGroup | The group to which to assign the new ticket. | Optional |
| Path | Description | Type |
|---|---|---|
| ServiceNow.Ticket.ID | ServiceNow Ticket ID. | unknown |
