This script is an example script of how to retrieve an incident from Cherwell. The script wraps the cherwell-get-business-object command of the cherwell integration. When writing your own script to get a business object, follow the instructions found in the configuration section of the script, but do not change the execution section.
| Name | Description |
|---|---|
| Script Type | python3 |
| Tags | Cherwell |
| Cortex XSOAR Version | 5.0.0 |
This script uses the following commands and scripts.
- cherwell-get-business-object
| Argument Name | Description |
|---|---|
| id_type | Type of ID. |
| id_value | Public ID or record ID. |
| Path | Description | Type |
|---|---|---|
| Cherwell.BusinessObjects.RecordId | Recoed ID | String |
| Cherwell.BusinessObjects.PublicId | Public ID | String |
| Cherwell.BusinessObjects.Description | Incident description | String |
| Cherwell.BusinessObjects.Priority | Incident ptiority | Number |
| Cherwell.BusinessObjects.OwnedBy | Incident owned by field | String |
| Cherwell.BusinessObjects.Service | Service needed for the incident | String |
| Cherwell.BusinessObjects.CustomerDisplayName | Incident reporting customer | String |
| Cherwell.BusinessObjects.CreatedDateTime | Created date time | Date |
| Cherwell.BusinessObjects.TotalTasks | Total tasks for this incident | Number |