Zendesk - Ticket Management allows you to open a new ticket or comment on an existing ticket.
This playbook uses the following sub-playbooks, integrations, and scripts.
This playbook does not use any sub-playbooks.
- Zendeskv2
This playbook does not use any scripts.
- zendesk-ticket-update
- zendesk-ticket-create
| Name | Description | Default Value | Required |
|---|---|---|---|
| ZendeskTicketID | The ticket ID. | Optional | |
| ZendeskAssigne | The agent currently assigned to the ticket. | Optional | |
| ZendeskCollaborators | The users currently CC'ed on the ticket. | Optional | |
| description | The ticket description. | Required | |
| ZendeskPriority | The urgency with which the ticket should be addressed. Allowed values are "urgent", "high", "normal", or "low". | high | Optional |
| ZendeskRequester | The user who requested this ticket. | Required | |
| ZendeskStatus | The state of the ticket. Allowed values are "new", "open", "pending", "hold", "solved", or "closed". | Optional | |
| ZendeskSubject | The value of the subject field for this ticket. | Required | |
| ZendeskTags | The array of tags applied to this ticket. | Optional | |
| ZendeskType | The type of this ticket. Allowed values are "problem", "incident", "question", or "task". | Required | |
| CommentToAdd | Comment for the ticket. | Optional | |
| addCommentPerEndpoint | Whether to add a new comment to the ticket for each endpoint in the incident. Possible values: True/False. | True | Optional |
| Action | Whether to open a new ticket or to add a new comment. Possible values: NewTicket/AddComment. | Optional |
| Path | Description | Type |
|---|---|---|
| Zendesk.Ticket.id | The ticket ID. | unknown |
