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README.txt
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README.txt
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Zendesk API Wrapper for Python
=========================================================================================
Python Zendesk is wrapper for the Zendesk API. This library provides an
easy and flexible way for developers to communicate with their Zendesk
account in their application.
Requirements
-----------------------------------------------------------------------------------------------------
httplib2 is used for authentication and requests
(pip install | easy_install) httplib2
simplejson is used to serialze and deserialze requests and responses
(pip install | easy_install) simplejson
Installation
-----------------------------------------------------------------------------------------------------
Zendesk Python Library is available on pypi, so installation should be fairly simple:
(pip install | easy_install) zendesk
Example Use
-----------------------------------------------------------------------------------------------------
from zendesk import Zendesk, get_id_from_url
################################################################
## NEW CONNECTION CLIENT
################################################################
zendesk = Zendesk('https://yourcompany.zendesk.com', 'you@yourcompany.com', 'passwd')
################################################################
## TICKETS
################################################################
# List
zendesk.list_tickets(view_id=1) # Must have a view defined
# Create
new_ticket = {
'ticket': {
'requester_name': 'Howard Schultz',
'requester_email': 'howard@starbucks.com',
'subject':'My Starbucks coffee is cold!',
'description': 'please reheat my coffee',
'set_tags': 'coffee drinks',
'ticket_field_entries': [
{
'ticket_field_id': 1,
'value': 'venti'
},
{
'ticket_field_id': 2,
'value': '$10'
}
]
}
}
ticket_url = zendesk.create_ticket(data=new_ticket)
ticket_id = get_id_from_url(ticket_url)
# Show
zendesk.show_ticket(ticket_id=ticket_id)
# Delete
zendesk.delete_ticket(ticket_id=ticket_id)
# More examples in `examples` folder!