[Aging Content] Create an editor-facing KB article for Aging Content Notifications

[FranECross]

Description

As part of the Aging Content launch plan, we need to have a KB article written that is editor-facing explaining to them what they should expect when it gets close to their content's expiration date.

User story

AS AN editor who publishes content (e.g. full-width alerts/banners, blocks, etc.),
I WANT to be able to reference a KB article to learn how aging content notifications work
SO THAT I'm not confused when I start receiving aging content notifications about my published content.

Engineering notes / background

Analytics considerations

Quality / testing notes

Acceptance criteria

• KB article written (possibly by Fran in collaboration with Daniel)
• Reviewed by Daniel/Fran
• Collaboration with Laura on KB article things

Noting here that Erika has approved the KB article being reviewed at the team level at this time. She would like us to consult the CMS Content Style Guide and VA Style Guide as references for how you choose to write and update. Although each of these resources are not specific to KB articles, the CMS team will be using them to create our KB template and guidance down the road. They are revamping KB article publication processes, and CMS review/approval is not needed in this particular instance. Slack thread here. cc @jilladams @dsasser

[dsasser]

@FranECross I'm going to point high here, since I think there will be some collab needed here in order to knowledge transfer.

[FranECross]

@FranECross Connect with Erika and ask that the support team reviews before we publish.

[dsasser]

Update 5/24/24

Work has not yet begun due to sprint priority work taking priority. This may roll over as we have a holiday Monday, but not quite in the 🔴 status just yet.