[API] An error occurred getting operator oauth token; Request failed with status code 403

[gumwater]

Describe The Bug:
[12/15/2022, 1:55:21 PM] [Garage Door] [API] An error occurred getting operator oauth token; Request failed with status code 403
[12/15/2022, 1:55:21 PM] [Garage Door] [API] An error occurred getting devices from account; Request failed with status code 403
[12/15/2022, 1:55:21 PM] [Garage Door] Failed to load doors from account; retrying in 5 minutes

To Reproduce:
Restart Homebridge - occurs at boot

Expected behavior:
Normal loading and running of accessories.

Logs:

[12/15/2022, 1:55:20 PM] Homebridge v1.6.0 (HAP v0.11.0) (Homebridge 75A4) is running on port XXXXX
[12/15/2022, 1:55:21 PM] [Garage Door] [API] An error occurred getting operator oauth token; Request failed with status code 403
[12/15/2022, 1:55:21 PM] [Garage Door] [API] An error occurred getting devices from account; Request failed with status code 403
[12/15/2022, 1:55:21 PM] [Garage Door] Failed to load doors from account; retrying in 5 minutes
[12/15/2022, 2:00:22 PM] [Garage Door] [API] An error occurred getting operator oauth token; Request failed with status code 403
[12/15/2022, 2:00:22 PM] [Garage Door] [API] An error occurred getting devices from account; Request failed with status code 403
[12/15/2022, 2:00:22 PM] [Garage Door] Failed to load doors from account; retrying in 5 minutes

Plugin Config:

            "name": "",
            "username": "",
            "password": "",
            "batteryLowLevel": 15,
            "userInfoCacheTtl": 3600,
            "doorStatusStationaryCacheTtl": 15,
            "doorStatusTransitioningCacheTtl": 5,
            "doorStatusPollInterval": 15000,
            "logApiResponses": true,
            "showShared": true,
            "platform": "GenieAladdinConnect"

Screenshots:

Environment:

• Plugin Version:
• Homebridge Version: 2.5.1
• Node.js Version: 18.2.1
• NPM Version: 8.5.1
• Operating System: Ubuntu Jammy Jellyfish (22.04.1 LTS)

[derek-miller]

Hmm, Im not able to reproduce this. Is this still happening? Does everything work using the same credentials as the plugin config from the genie mobile app?

[gumwater]

Yes, it's still happening. I'm using the same credentials as the genie mobile app.

[derek-miller]

And your mobile app is working fine? Can you try logging out and back in too?

[gumwater]

Mobile app is working fine. Logged out and back in and it’s still working.

[gumwater]

Never mind. Not sure what happened, but it’s working now. Sorry for the trouble.

[derek-miller]

No worries. It had me quite confused, but glad it’s working now.