Error connecting to API

[KlugerGXL]

Receiving the following error in homebridge logs. Cannot figure out what is wrong. Appreciate any help. Thanks

[5/3/2023, 3:52:01 PM] [Ring] Configuring 1 cameras and 1 devices for location "Home" - locationId: XXXXX
[5/3/2023, 3:52:01 PM] [Ring] Adding new accessory XXXXXXX doorbot home
[5/3/2023, 3:52:01 PM] [Ring] Error connecting to API
[5/3/2023, 3:52:01 PM] [Ring] TypeError: Cannot destructure property 'chime_settings' of 'this.data.settings' as it is undefined.
at RingCamera.get hasInHomeDoorbell [as hasInHomeDoorbell] (/homebridge/node_modules/homebridge-ring/node_modules/ring-client-api/lib/ring-camera.js:166:17)
at new Camera (/homebridge/node_modules/homebridge-ring/lib/camera.js:101:20)
at /homebridge/node_modules/homebridge-ring/lib/ring-platform.js:246:119
at Array.forEach ()
at /homebridge/node_modules/homebridge-ring/lib/ring-platform.js:207:24
at processTicksAndRejections (node:internal/process/task_queues:95:5)
at async Promise.all (index 0)
at RingPlatform.connectToApi (/homebridge/node_modules/homebridge-ring/lib/ring-platform.js:164:9)

[dgreif]

Would you mind running the Data Discovery tool and posting the results here? That should help me determine why chime_settings isn't present

[dgreif]

Weird, Scrypted uses much of the same code as homebridge, so it's odd that it would be failing here but not there. Would you mind giving it another try?

[KlugerGXL]

I loaded Scrypted again to HA and Ring plugin works without any issues. If no one else have the same issue, happy for you to close this case. Otherwise I am happy to help to troubleshoot.

[dgreif]

Thanks for the update @KlugerGXL. While investigating issues with notifications, it came up that there was a temporary period (maybe a day or so) outside the US where common device data was undefined. We believe the was related to Data Residency laws. It seems that it was resolved on Rings end, so nothing we need to do here.

[KlugerGXL]

@dgreif, I tried restarting and error still appears. So it may not be related to outage. Just thought of letting you know. See the error message below.

[5/22/2023, 7:03:54 AM] [homebridge-ring] Error connecting to API
[5/22/2023, 7:03:54 AM] [homebridge-ring] TypeError: Cannot destructure property 'chime_settings' of 'this.data.settings' as it is undefined.
at RingCamera.get hasInHomeDoorbell [as hasInHomeDoorbell] (/homebridge/node_modules/homebridge-ring/node_modules/ring-client-api/lib/ring-camera.js:166:17)
at new Camera (/homebridge/node_modules/homebridge-ring/lib/camera.js:101:20)
at /homebridge/node_modules/homebridge-ring/lib/ring-platform.js:246:119
at Array.forEach ()
at /homebridge/node_modules/homebridge-ring/lib/ring-platform.js:207:24
at processTicksAndRejections (node:internal/process/task_queues:95:5)
at async Promise.all (index 0)
at RingPlatform.connectToApi (/homebridge/node_modules/homebridge-ring/lib/ring-platform.js:164:9)

[dgreif]

Hmm good to know. Unfortunately I can't do much without the device discovery logs, and that tool may be broken in your case if that field isn't defined 😞