First, django-helpdesk needs django.core.context_processors.request
activated, so you must add it to the settings.py
. For Django 1.7, add:
from django.conf import global_settings
TEMPLATE_CONTEXT_PROCESSORS = (
global_settings.TEMPLATE_CONTEXT_PROCESSORS +
('django.core.context_processors.request',)
)
For Django 1.8 and onwards, the settings are located in the TEMPLATES
, and the request
module has moved. Add the following instead:
TEMPLATES = [
{
'BACKEND': 'django.template.backends.django.DjangoTemplates',
...
'OPTIONS': {
...
'context_processors': (
# Default ones first
...
# The one django-helpdesk requires:
"django.template.context_processors.request",
),
},
},
]
The following settings can be changed in your settings.py
file to help change the way django-helpdesk operates. There are quite a few settings available to toggle functionality within django-helpdesk.
django-helpdesk has a built in UserSettings
entity with per-user options that they will want to configure themselves. When you create a new user, a set of options is automatically created for them which they can then change themselves.
If you want to override the default settings for your users, create HELPDESK_DEFAULT_SETTINGS
as a dictionary in settings.py
. The default is below:
HELPDESK_DEFAULT_SETTINGS = {
'use_email_as_submitter': True,
'email_on_ticket_assign': True,
'email_on_ticket_change': True,
'login_view_ticketlist': True,
'email_on_ticket_apichange': True,
'tickets_per_page': 25
}
These changes are visible throughout django-helpdesk
HELPDESK_REDIRECT_TO_LOGIN_BY_DEFAULT When a user visits "/", should we redirect to the login page instead of the default homepage?
Default:
HELPDESK_REDIRECT_TO_LOGIN_BY_DEFAULT = False
HELPDESK_KB_ENABLED show knowledgebase links?
Default:
HELPDESK_KB_ENABLED = True
HELPDESK_NAVIGATION_ENABLED Show extended navigation by default, to all users, irrespective of staff status?
Default:
HELPDESK_NAVIGATION_ENABLED = False
HELPDESK_TRANSLATE_TICKET_COMMENTS Show dropdown list of languages that ticket comments can be translated into via Google Translate?
Default:
HELPDESK_TRANSLATE_TICKET_COMMENTS = False
HELPDESK_TRANSLATE_TICKET_COMMENTS_LANG List of languages to offer. If set to false, all default google translate languages will be shown.
Default:
HELPDESK_TRANSLATE_TICKET_COMMENTS_LANG = ["en", "de", "fr", "it", "ru"]
HELPDESK_SHOW_CHANGE_PASSWORD Show link to 'change password' on 'User Settings' page?
Default:
HELPDESK_SHOW_CHANGE_PASSWORD = False
HELPDESK_FOLLOWUP_MOD Allow user to override default layout for 'followups' (work in progress)
Default:
HELPDESK_FOLLOWUP_MOD = False
HELPDESK_AUTO_SUBSCRIBE_ON_TICKET_RESPONSE Auto-subscribe user to ticket as a 'CC' if (s)he responds to a ticket?
Default:
HELPDESK_AUTO_SUBSCRIBE_ON_TICKET_RESPONSE = False
HELPDESK_EMAIL_SUBJECT_TEMPLATE Subject template for templated emails.
%(subject)s
represents the subject wording from the email template (e.g. "(Closed)").Default:
HELPDESK_EMAIL_SUBJECT_TEMPLATE = "{{ ticket.ticket }} {{ ticket.title|safe }} %(subject)s"
HELPDESK_EMAIL_FALLBACK_LOCALE Fallback locale for templated emails when queue locale not found
Default:
HELPDESK_EMAIL_FALLBACK_LOCALE= "en"
These options only change display of items on public-facing pages, not staff pages.
HELPDESK_VIEW_A_TICKET_PUBLIC Show 'View a Ticket' section on public page?
Default:
HELPDESK_VIEW_A_TICKET_PUBLIC = True
HELPDESK_SUBMIT_A_TICKET_PUBLIC Show 'submit a ticket' section & form on public page?
Default:
HELPDESK_SUBMIT_A_TICKET_PUBLIC = True
HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE Allow non-staff users to interact with tickets? This will also change how 'staff_member_required' in staff.py will be defined.
Default:
HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE = False
HELPDESK_SHOW_EDIT_BUTTON_FOLLOW_UP Show edit buttons in ticket follow ups?
Default:
HELPDESK_SHOW_EDIT_BUTTON_FOLLOW_UP = True
HELPDESK_SHOW_DELETE_BUTTON_SUPERUSER_FOLLOW_UP Show delete buttons in ticket follow ups if user is 'superuser'?
Default:
HELPDESK_SHOW_DELETE_BUTTON_SUPERUSER_FOLLOW_UP = False
HELPDESK_UPDATE_PUBLIC_DEFAULT Make all updates public by default? This will hide the 'is this update public' checkbox.
Default:
HELPDESK_UPDATE_PUBLIC_DEFAULT = False
HELPDESK_STAFF_ONLY_TICKET_OWNERS Only show staff users in ticket owner drop-downs?
Default:
HELPDESK_STAFF_ONLY_TICKET_OWNERS = False
HELPDESK_STAFF_ONLY_TICKET_CC Only show staff users in ticket cc drop-down?
Default:
HELPDESK_STAFF_ONLY_TICKET_CC = False
HELPDESK_CREATE_TICKET_HIDE_ASSIGNED_TO Hide the 'assigned to' / 'Case owner' field from the 'create_ticket' view? It'll still show on the ticket detail/edit form.
Default:
HELPDESK_CREATE_TICKET_HIDE_ASSIGNED_TO = False
HELPDESK_ENABLE_PER_QUEUE_PERMISSION If
True
, logged in staff users only see queues and tickets to which they have specifically been granted access - this holds for the dashboard, ticket query, and ticket report views. User assignment is done through the standarddjango.admin.admin
permissions. Note: Staff with access to admin interface will be able to see the full list of tickets, but won't have access to details and could not modify them. This setting does not prevent staff users from creating tickets for all queues. Also, superuser accounts have full access to all queues, regardless of whatever queue memberships they have been granted.Default:
HELPDESK_ENABLE_PER_QUEUE_PERMISSION = False
The following settings default to None
but can be set as defaults, rather than setting them per-queue.
QUEUE_EMAIL_BOX_TYPE
QUEUE_EMAIL_BOX_SSL
QUEUE_EMAIL_BOX_HOST
``QUEUE_EMAIL_BOX_USER
QUEUE_EMAIL_BOX_PASSWORD
The following settings were defined in previous versions and are no longer supported.
- HELPDESK_CUSTOM_WELCOME
- HELDPESK_KB_ENABLED_STAFF Now always True
- HELPDESK_NAVIGATION_STATS_ENABLED Now always True
- HELPDESK_PREPEND_ORG_NAME Please customise your local helpdesk/base.html template if needed
- HELPDESK_SHOW_DELETE_BUTTON_TICKET_TOP Button is always shown
- HELPDESK_SHOW_EDIT_BUTTON_TICKET_TOP Button is always shown
- HELPDESK_SHOW_HOLD_BUTTON_TICKET_TOP Button is always shown
- HELPDESK_SHOW_KB_ON_HOMEPAGE KB categories are always shown on the homepage
- HELPDESK_SUPPORT_PERSON Please customise your local helpdesk/attribution.html template if needed
- HELPDESK_DASHBOARD_SHOW_DELETE_UNASSIGNED Button is always shown
- HELPDESK_DASHBOARD_HIDE_EMPTY_QUEUES Empty queues are always hidden
- HELPDESK_DASHBOARD_BASIC_TICKET_STATS Stats are always shown
- HELPDESK_FOOTER_SHOW_API_LINK Link to API documentation is always shown. Edit your local helpdesk/base.html template if needed.
- HELPDESK_FOOTER_SHOW_CHANGE_LANGUAGE_LINK Is never shown. Use your own template if required.
- HELPDESK_ENABLE_PER_QUEUE_MEMBERSHIP Discontinued in favor of HELPDESK_ENABLE_PER_QUEUE_PERMISSION.