Send Email asynchronously

[jorge-leon]

Is your feature request related to a problem? Please describe.

Currently Emails are sent synchronously when posting or modifying a ticket. This poses two problems:

• If Email sending is slow it is noticed directly by the end user.
• If Email sending fails, the end user gets a failure page. The ticket is created anyway. The user has no
  clear indication how to recover correctly from the situation.

Describe the solution you'd like

Use a mail queuing module like Django Mail Queue, which
stores to be sent Emails in the database and allows for asynchronous delivery.

Describe alternatives you've considered

The case of failed Email sending could be handled gracefully with sensible user feedback. However it burdens
the end user with a task that should be handled by the system administrator of the django-helpdesk installation.

Additional context

I might provide a PR at a later point of time.

[timthelion]

In my humble opinion this is out of scope of the project. We use django-post-office in production to this effect and that requires,no changes to helpdesk. You can just set your email backend like so

EMAIL_BACKEND = "post_office.EmailBackend"
    POST_OFFICE = {
        "BACKENDS": {
            "default": "django_ses.SESBackend",
        },
    }

For us it would be quite annoying to have Django Mail Queue baked into gelpdesk as then there would be a longer debug chain and more entries in the DB.

[jorge-leon]

You're right, that's more appropriate. Any queuing EMAIL_BACKEND will resolve the stated problems.

That would make this feature request only documentation relevant.

[uhurusurfa]

Closing as it seems there is agreement on how this issue should be handled.