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Incorrect sender id #6

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kellslte opened this issue Mar 4, 2021 · 4 comments
Closed

Incorrect sender id #6

kellslte opened this issue Mar 4, 2021 · 4 comments

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@kellslte
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kellslte commented Mar 4, 2021

When using the SmartSmsSolutions class to send text messages, I noticed that the sender id I set to be used isn't used. It usually delivers the message with another sender id different from what I have specified. Could this be a result of the way the API token was created?
@djunehor
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djunehor commented Mar 4, 2021

Sometimes, SMS providers changed the senderId if it's breaking one of their rules e.g blacklisted keyword. Have you tried any other senderId and the result is the same?

@kellslte
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kellslte commented Mar 4, 2021

I am currently speaking with one of their customer care agents. Hopefully we can resolve the matter from their end

@djunehor
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djunehor commented Mar 4, 2021

Sounds good

@kellslte
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kellslte commented Mar 4, 2021

The customer care representative said that I should submit the sender Id for whitelisting. I guess that solves this issue

@kellslte kellslte closed this as completed Mar 4, 2021
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@djunehor @kellslte