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HTML tooltips only show the data on first hover [BUG] #61

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Heraclys opened this issue Apr 28, 2022 · 1 comment
Closed

HTML tooltips only show the data on first hover [BUG] #61

Heraclys opened this issue Apr 28, 2022 · 1 comment
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visuals SDK limitation Something that can't be resolved due to limitations imposed by the Power BI Visuals API/SDK

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@Heraclys
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Heraclys commented Apr 28, 2022

In power bi service all the HTML tooltips only show the data on the first hover, after another hover it turns blank.
So for tooltips in power bi this visual is broken.

This started after the latest update of power bi service.
In power bi desktop everything still works.

To Reproduce

Steps to reproduce the behavior:

  1. Create a Power BI dashboard with an object that has a tooltip that uses this HTML content visual.
  2. Make sure the HTML code is generated from a DAX measure.
  3. Publish the Power BI dashboard to Power BI web Service
  4. Hover over the object to popup the tooltip.
  5. You will notice that the visual will generate only on the first hover in Power BI Service.
  6. If you refresh the web page it will work again but again only on a first hover.

Screenshots/Workbook
Here you can see the problem, where the visual is not loading anymore after a first hover:
HTML_Tooltip_Not_Generating

Here you can see what the visual should look like, this is in Power BI Desktop, here all still works:
HTML_Tooltip_as_it_should_be

Power BI Setup:

  • Platform: [Power BI Service]
  • OS: [Windows 10]
  • Browser [Chrome, Microsoft Edge]
  • Version [Service version13.0.18129.59]

Additional context

I created a PRO ticket at Power BI and they informed me on that this issue has to be resolved with the publisher of the visual and not with them.
Community posts about this issue:
https://community.powerbi.com/t5/Issues/HTML-tooltips-only-show-the-data-on-first-hover/idi-p/2472994
https://community.powerbi.com/t5/Service/Loading-HTML-content-on-report-page-tooltip-goes-to-blank-since/m-p/2472993

@Heraclys Heraclys added the bug Something isn't working label Apr 28, 2022
@dm-p
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dm-p commented Apr 28, 2022

Hi, and thanks for raising your issue. I can indeed reproduce:

HTML_Issue_61_Repro.mp4

However, I can reproduce with any other custom visual too (here's Bullet Chart by OKViz):

HTML_Issue_61_Repro_Other.mp4

So, despite Microsoft Support asserting otherwise, they have broken tooltip behaviour in the Service somehow.

I will also add this feedback to the community post.

@dm-p dm-p added visuals SDK limitation Something that can't be resolved due to limitations imposed by the Power BI Visuals API/SDK and removed bug Something isn't working labels Apr 28, 2022
@dm-p dm-p closed this as completed Apr 28, 2022
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visuals SDK limitation Something that can't be resolved due to limitations imposed by the Power BI Visuals API/SDK
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