Bad credentials suddenly

[Reckziegel182]

Hi there,

all of a sudden, i am getting this error

Looks like my ip has been blacklisted, when i use this link https://www.tahomalink.com/enduser-mobile-web/steer-html5-client/tahoma/ i get bad username and password, but when i connect using the LTE from my mobile, i get in. Any way to get around this please?

thank you

Martin

[jasper-seinhorst]

I'm having the same issue. I think the IP blacklist should be a matter of time because I've seen the error in the past. I also noticed that due to this error my Homebridge isn't starting anymore. Had to remove the plugin from the config. Looks like Tahoma is changing things at their end, since a week my Awnings have incorrect states, and now this issue occurs.

@dubocr do you have a clue what is going on?

[vdheidenet]

Same problem here. IP is not blacklisted as I can login manually through the website without any problems.

Probably a sudden api change?

If I’d known these problems with Somfy earlier then I would probably have chosen another system.

Thank you for this plugin!
We use it daily here in this household.

[chicochaleur29]

Same problem here too....

[Reckziegel182]

Guys this is what fixed it for me. Backup the config, remove the plugin and leave it be for couple of hours. The system will stop poking the server which keeps reseting the black list timer. After three hours i’ve reinstalled the plugin and it staryed working.

[jasper-seinhorst]

That means that we should decrease the default polling time. We probably poll the API too much. I don't have an license, is the max requests per day documented?

[WTell]

Same issue here.

Logs:

hb-Tahoma-error.log last 15 lines:
0|hb-Tahom | [9/30/2020, 1:00:31 PM] [Tahoma] homebridge-tahoma is taking a long time to load and preventing Homebridge from starting.
0|hb-Tahom | [9/30/2020, 1:00:51 PM] [Tahoma] homebridge-tahoma is taking a long time to load and preventing Homebridge from starting.
0|hb-Tahom | [9/30/2020, 1:01:11 PM] [Tahoma] homebridge-tahoma is taking a long time to load and preventing Homebridge from starting.
0|hb-Tahom | [9/30/2020, 1:01:31 PM] [Tahoma] homebridge-tahoma is taking a long time to load and preventing Homebridge from starting.
0|hb-Tahom | [9/30/2020, 1:01:51 PM] [Tahoma] homebridge-tahoma is taking a long time to load and preventing Homebridge from starting.
0|hb-Tahom | [9/30/2020, 1:02:11 PM] [Tahoma] homebridge-tahoma is taking a long time to load and preventing Homebridge from starting.
0|hb-Tahom | [9/30/2020, 1:02:31 PM] [Tahoma] homebridge-tahoma is taking a long time to load and preventing Homebridge from starting.
0|hb-Tahom | [9/30/2020, 1:02:51 PM] [Tahoma] homebridge-tahoma is taking a long time to load and preventing Homebridge from starting.
0|hb-Tahom | [9/30/2020, 1:03:11 PM] [Tahoma] homebridge-tahoma is taking a long time to load and preventing Homebridge from starting.
0|hb-Tahom | [9/30/2020, 1:03:31 PM] [Tahoma] homebridge-tahoma is taking a long time to load and preventing Homebridge from starting.
0|hb-Tahom | [9/30/2020, 1:03:51 PM] [Tahoma] homebridge-tahoma is taking a long time to load and preventing Homebridge from starting.
0|hb-Tahom | [9/30/2020, 1:04:11 PM] [Tahoma] homebridge-tahoma is taking a long time to load and preventing Homebridge from starting.
0|hb-Tahom | [9/30/2020, 1:04:31 PM] [Tahoma] homebridge-tahoma is taking a long time to load and preventing Homebridge from starting.
0|hb-Tahom | [9/30/2020, 1:04:51 PM] [Tahoma] homebridge-tahoma is taking a long time to load and preventing Homebridge from starting.
0|hb-Tahom | [9/30/2020, 1:05:11 PM] [Tahoma] homebridge-tahoma is taking a long time to load and preventing Homebridge from starting.

hb-Tahoma-out.log last 15 lines:
0|hb-Tahom | [9/30/2020, 12:52:51 PM] ---
0|hb-Tahom | [9/30/2020, 12:52:51 PM] Loading 1 platforms...
0|hb-Tahom | [9/30/2020, 12:52:51 PM] [Tahoma] Initializing Tahoma platform...
0|hb-Tahom | [9/30/2020, 12:52:51 PM] [Tahoma] Fetch accessories...
0|hb-Tahom | [9/30/2020, 12:52:51 PM] [Tahoma] Login TaHoma server...
0|hb-Tahom | [9/30/2020, 12:52:51 PM] [Tahoma] Unable to refresh states (not logged in)
0|hb-Tahom | [9/30/2020, 12:53:21 PM] [Tahoma] Fetch accessories...
0|hb-Tahom | [9/30/2020, 12:53:21 PM] [Tahoma] Login TaHoma server...
0|hb-Tahom | [9/30/2020, 12:54:21 PM] [Tahoma] Fetch accessories...
0|hb-Tahom | [9/30/2020, 12:54:21 PM] [Tahoma] Login TaHoma server...
0|hb-Tahom | [9/30/2020, 12:56:22 PM] [Tahoma] Fetch accessories...
0|hb-Tahom | [9/30/2020, 12:56:22 PM] [Tahoma] Login TaHoma server...
0|hb-Tahom | [9/30/2020, 1:00:22 PM] [Tahoma] Fetch accessories...
0|hb-Tahom | [9/30/2020, 1:00:22 PM] [Tahoma] Login TaHoma server...

I'm shutting it down now and trying again in an hour.

[richie80]

Today I have had the same error. Polling period is set to 60
Can you advise?
[10/26/2020, 7:08:12 PM] [My Tahoma Box] undefined
[10/26/2020, 7:08:12 PM] [My Tahoma Box] Login TaHoma server...
[10/26/2020, 7:08:12 PM] [My Tahoma Box] Login fail: Bad credentials
[10/26/2020, 7:08:12 PM] [My Tahoma Box] Error while registering listener
[10/26/2020, 7:08:42 PM] [My Tahoma Box] undefined
[10/26/2020, 7:08:42 PM] [My Tahoma Box] Login TaHoma server...
[10/26/2020, 7:08:42 PM] [My Tahoma Box] Login fail: Bad credentials
[10/26/2020, 7:08:42 PM] [My Tahoma Box] Error while registering listener
[10/26/2020, 7:09:12 PM] [My Tahoma Box] undefined
[10/26/2020, 7:09:12 PM] [My Tahoma Box] Login TaHoma server...
[10/26/2020, 7:09:12 PM] [My Tahoma Box] Login fail: Bad credentials
[10/26/2020, 7:09:12 PM] [My Tahoma Box] Error while registering listener
[10/26/2020, 7:09:42 PM] [My Tahoma Box] undefined
[10/26/2020, 7:09:42 PM] [My Tahoma Box] Login TaHoma server...
[10/26/2020, 7:09:42 PM] [My Tahoma Box] Login fail: Bad credential

[filibuster007]

Same problem here too. Stopped homebridge and will start the service again in an hour.

That solved the bad credentials issue. Definitely something related to rate limiting. This is my config:

{
"platform": "Tahoma",
"name": "Tahoma",
"service": "Connexoon",
"user": "********",
"password": "*******",
"refreshPeriod": "1000",
"alwaysPoll": true,
"pollingPeriod": 60,
"PositionableHorizontalAwning": {
"reverse": true
}
}

[marcantoinegodde]

It took me a bit of time to figure this out but the alwaysPoll config is deprecated, in fact it isn't in the code anymore since the commit 3cf2b96. You should remove that from your config file.
Just to make this clear, if you trigger pollingPeriod: HomeBridge will fetch changes through the API but it won't fetch the accessories. It is the goal of refreshPeriod. That's why refreshPeriod should be set to a pretty high value.

Device <-1-> API/Server <-2-> Plugin
refreshPeriod => force API to refresh IO device states (link 1), and report it to plugin (link 2). Involves local radio communication.
pollingPeriod => get fresher device states from server (link 2). Allows more frequent request.

In a nutshell, if you don't have sensors that push themselves their information to the API, you don't need pollingPeriod. Keep the refreshPeriod to check discrepancies if you use IO buttons for instance.

[filibuster007]

Thanks for your explanation! Will make the changes.