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Outdated Browser #1837

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mtris opened this issue Apr 3, 2022 · 7 comments
Closed

Outdated Browser #1837

mtris opened this issue Apr 3, 2022 · 7 comments

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@mtris
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mtris commented Apr 3, 2022

Dear DuckDuckGo: I know you provide updates regularly, but at least 1 website visited gives me a message that the browser is outdated/not supported.
Capture+_2022-04-03-18-59-45_1

@marcosholgado
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This is highly likely because of our user agent rather than because the browser is outdated. Any chance of knowing the website this is coming from for more testing?

@mtris
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mtris commented Apr 7, 2022

Hello: I see the above mentioned when I visit CapitalOne login screens.
Also when viewing the capitalone offers page, I receive this error message (screenshot attached). Thank you for the reply
Capture+_2022-04-07-16-40-42_1

@cmonfortep
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Thanks for sharing @mtris

Our browser is based on Android's WebView component. It seems you are not using the latest version. Have you tried to update the WebView on your device? It should be possible from the play store. Let us know if that fixes the issue.

@mtris
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mtris commented Apr 8, 2022

Hello: By using the Android WebView, does this allow android to view my browsing or collect data when using DuckDuckGo browser?
I will update my Android WebView and re-try the sites. Thank you for the reply. Sincerely,

@cmonfortep
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No, it doesn't. Thanks.

@mtris
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mtris commented Apr 9, 2022

Hello: I updated my WebView. It cleared the grey error 'Please use one of our supported browsers' but the red 'outdated browser message' remained. Thanks again for your input and consideration. Sincerly,

@cmonfortep
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Thanks, that second warning might be related to our user agent. There's an option in the browser menu that says "Report broken site", feel free to report that site or any site showing a similar banner. We have a team dedicated to triage those issues. Thanks.

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