Service Manual - Browsers and Devices
##Desktop
All support is compliant unless tagged with *
Operating system Browser
Windows 7 IE7*
IE8
IE9
IE10
IE11
Chrome
Firefox
MacOs 10.9.5 (Mavericks) Safari
10.10 (Yosemite) Chrome
Firefox
All browsers latest version unless started
Functional support : user should be able to complete a journey - some enhancements such as HTML5 may be not supported or provide graceful degraded user experience.
IE7/8 supports : generally speaking these browsers have low percentage in terms of users - however it might be worth looking at other services to get an idea of what the traffic is like across similar services.
Firefox and Chrome: these would be tested on a single version of Windows and Mac.
##Mobile and Tablet
Generally the site should be tested on a range of devices/virtual devices - these include a small screen mobile, larger screen mobile and tablets. Here is a sample set of devices:
Apple
Devices: iPhone6, iPad Air (ios 8) iPhone5s, iPad4 (ios 7,6*)
Browsers - Safari, Chrome, Firefox
Android
Devices Tablets: Nexus 10, Tesco hudl, Galaxy Tab2, Nexus 7, Amazon Fire
Mobile: Nexus 6, Samsung Galaxy s6, Samsung Galaxy S2, HTC Desire
Browsers - Android Stock, Chrome, Firefox
Os Version: Lollipop(5), KitKat 4.4, Gingerbread(2.3), Froyo (2.2)
Other Considerations
Windows Phone eg: Nokia Lumia
BlackBerry Phone eg: 9300, 9900
Browser - Opera
Consoles
Smart TVs
Notes:
Android upgrades generally has a lower up-take on devices so a broader range of devices need to be considered. Due to the nature of android devices they usually do not get upgraded past a certain operating system.
##Assistive Technologies
Screen readers
JAWS (for Windows)
NVDA (for Windows)
VoiceOver (for Mac)
Screen magnifiers
ZoomText
SuperNova (for Windows, includes screen-reading capabilities)
Voice-activated navigation
Dragon (for Windows)
VoiceOver (for Mac)