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support.dita
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<?xml version="1.0" encoding="UTF-8"?>
<!--
Copyright (c) 2022, 2023 IBM Corporation.
All rights reserved. This program and the accompanying materials
are made available under the terms of the Eclipse Public License 2.0
which accompanies this distribution, and is available at
https://www.eclipse.org/legal/epl-2.0/
SPDX-License-Identifier: EPL-2.0
Contributors:
IBM Corporation - initial API and implementation
-->
<!DOCTYPE reference PUBLIC "-//OASIS//DTD DITA Reference//EN" "reference.dtd" >
<reference id="ref_support" xml:lang="en-us">
<title>Support</title>
<shortdesc />
<prolog>
<copyright>
<copyryear year=""></copyryear>
<copyrholder>
Copyright (c) 2022, 2023 IBM Corporation.
All rights reserved. This program and the accompanying materials
are made available under the terms of the Eclipse Public License 2.0
which accompanies this distribution, and is available at
https://www.eclipse.org/legal/epl-2.0/
</copyrholder>
</copyright>
</prolog>
<refbody>
<section>
<p>Eclipse Memory Analyzer is an open source project.
See <xref format="html" scope="peer" href="https://eclipse.dev/mat/support/"></xref>
for suggestions about obtaining help if you have problems running the tool.
</p>
</section>
<section>
<title>Error Log</title>
For initial investigation of problems with Eclipse Memory Analyzer, consult the
error log using
<menucascade>
<uicontrol>Window</uicontrol>
<uicontrol>Error Log</uicontrol>
</menucascade>
</section>
<section>
<title>Acquire Diagnostics</title>
To further assist in diagnosing a problem with Eclipse Memory Analyzer itself
try the <xref format="html" scope="peer" href="javascript:executeCommand(%22org.eclipse.mat.ui.diagnostics.Diagnostics%22)">
<b>Acquire diagnostics</b></xref> command, also available from
<menucascade>
<uicontrol>Help</uicontrol>
<uicontrol>Memory Analyzer Diagnostics...</uicontrol>
</menucascade>
This can capture a thread dump, showing what each Java thread in the
Eclipse Memory Analyzer process is doing.
It can also capture a heap dump.
</section>
</refbody>
</reference>