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[License Management] Incorrect message upon downgrade to Basic #34289

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ycombinator opened this issue Apr 1, 2019 · 5 comments
Open

[License Management] Incorrect message upon downgrade to Basic #34289

ycombinator opened this issue Apr 1, 2019 · 5 comments
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bug Fixes for quality problems that affect the customer experience Feature:License good first issue low hanging fruit Team:Kibana Management Dev Tools, Index Management, Upgrade Assistant, ILM, Ingest Node Pipelines, and more

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@ycombinator
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Kibana version:

master / 8.0.0

Elasticsearch version:

master / 8.0.0

Server OS version:

Mac OS X

Browser version:

Chrome latest

Browser OS version:

Mac OS X

Original install method (e.g. download page, yum, from source, etc.):

From source

Describe the bug:

After upgrading from Basic -> Trial, then downgrading back to Basic, the Kibana License Management UI shows what looks like inconsistent/incorrect messaging:

Screen Shot 2019-04-01 at 9 26 46 AM

Restarting Elasticsearch and Kibana did not help.

Here's what local storage looks like:

Screen Shot 2019-04-01 at 9 33 15 AM

Steps to reproduce:

  1. Start with a fresh install of Kibana and Elasticsearch
  2. From the License Management UI, upgrade to a Trial license
  3. From the same UI, downgrade back to a Basic license

Expected behavior:

Messaging/UI elements for the Basic license state would be shown, as they are with a fresh install of the stack.

@cjcenizal cjcenizal added bug Fixes for quality problems that affect the customer experience Feature:License Team:Kibana Management Dev Tools, Index Management, Upgrade Assistant, ILM, Ingest Node Pipelines, and more labels Apr 1, 2019
@elasticmachine
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Pinging @elastic/es-ui

@cjcenizal cjcenizal self-assigned this Apr 2, 2019
@cjcenizal
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I clarified with Steve Kearns that this behavior is essentially expected, however we should refine the messaging to explain the current state of the trial more clearly. His suggestion:

in this case, we could have a more clear message that says something to the effect of “Looks like you’ve used your trial. Hope you liked it! Let us know if you’d like another trial, happy to help”

@cuff-links
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@cjcenizal You mind me taking a look at this?

@cjcenizal
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cjcenizal commented Dec 9, 2019

@cuff-links That'd be great, thanks!

@cuff-links cuff-links assigned cuff-links and unassigned cjcenizal Jan 11, 2020
@yuliacech yuliacech added the good first issue low hanging fruit label Apr 21, 2021
@yuliacech
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This is still reproducible issue on master, added a 'good first issue' label.

@cuff-links cuff-links removed their assignment Jan 28, 2022
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Labels
bug Fixes for quality problems that affect the customer experience Feature:License good first issue low hanging fruit Team:Kibana Management Dev Tools, Index Management, Upgrade Assistant, ILM, Ingest Node Pipelines, and more
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