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Reporting can't render Chinese characters in on Elastic Cloud #53285

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marius-dr opened this issue Dec 17, 2019 · 6 comments
Closed

Reporting can't render Chinese characters in on Elastic Cloud #53285

marius-dr opened this issue Dec 17, 2019 · 6 comments
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bug Fixes for quality problems that affect the customer experience (Deprecated) Team:Reporting Services Use Team:Global Experiance and Feature:Reporting instead. Feature:Reporting Reporting (PDF, CSV, ..) feature Project:i18n Team:Core Core services & architecture: plugins, logging, config, saved objects, http, ES client, i18n, etc Team:Operations Team label for Operations Team

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@marius-dr
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Kibana version: 7.5.0 (I assume it happens earlier as well)

Describe the bug: If you have any chinese characters in your report, you won't be able to see them in the generated PDF/PNG. This can be solved by the user when it's the case of self-hosted, but there's no option for that in Cloud.

We need to add a few fonts to the docker image (that is used by Cloud) in order support at least the languages that Kibana is translated into: ja-JP, zh-CN for now.
You don't even need to have data with chinese characters, because if the UI is set to these languages, some of the text will be in that language in the PDF (for example: "Count" on a line chart).

Steps to reproduce:

  1. Set your Kibana to zh-CN as locale.
  2. Create a simple histogram with Count on x-axis and generate a PDF report on it.
  3. The label on the x-axis will be empty boxes.

Expected behavior:
We should at least support the languages that we offer translations for the UI.

Screenshots (if relevant):
pdf
image (5)

@elastic/kibana-reporting-services
@elastic/kibana-operations (for the build process of the docker images)
@vogxn (for visibility in this issue that happens in Cloud)

@marius-dr marius-dr added bug Fixes for quality problems that affect the customer experience Team:Operations Team label for Operations Team Feature:Reporting Reporting (PDF, CSV, ..) feature (Deprecated) Team:Reporting Services Use Team:Global Experiance and Feature:Reporting instead. Team:Localization labels Dec 17, 2019
@jbudz
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jbudz commented Dec 17, 2019

reporting-services, any ideas if chromium can include more font packs in the build or referenced as static assets (as opposed to global fonts?) we can bake these into the image but this would be more comprehensive if we bundled it

@tylersmalley tylersmalley removed the Team:Operations Team label for Operations Team label Feb 20, 2020
@kunisen
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kunisen commented Apr 3, 2020

Any updates for this ticket please?
This not only happens to Elastic cloud but also happens in ECE.
As suggested by @jbudz,

any ideas if chromium can include more font packs in the build or referenced as static assets (as opposed to global fonts?)

Also, it would be the best that the "more font packs" can cover necessary CJK (Chinese-Japanese-Korean) fonts.

@eedugon
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eedugon commented May 20, 2020

Same issue occurring also with Elasticsearch 7.7.0 in Elastic Cloud. Actually it's a bit weird, because creating a dashboard with a simple visualization as showed by @marius-dr (which I have reproduced in 7.5.0), creates a PDF like this:

image

which is apparently empty (but we can see also how some fonts are missing too).

@jbudz jbudz added the Team:Operations Team label for Operations Team label May 26, 2020
@tsullivan
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tsullivan commented Jul 6, 2020

Hi team, it doesn't look like font packages can be bundled or embedded into the Chromium build. If that's possible, there would be a lot of benefits to it, so we will keep that idea on the board of ways to improve Reporting.

The standing guidance from Reporting team is as the documentation suggests: font packages are external dependencies that have to be separately installed on the system for Chromium to utilize it.

I will reach out to the Cloud team to have this tracked as a Cloud Kibana issue, and will make sure all the necessary font packages are getting installed.

Update: There is an effort in Cloud to use the stack image instead of a custom one, as they currently do. Therefore, this issue: #70889 is the one to track about providing full language support for Reporting in Cloud.

@tylersmalley
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Fixed by #74806

@lukeelmers lukeelmers added Project:i18n Team:Core Core services & architecture: plugins, logging, config, saved objects, http, ES client, i18n, etc labels Oct 1, 2021
@elasticmachine
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Pinging @elastic/kibana-core (Team:Core)

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Labels
bug Fixes for quality problems that affect the customer experience (Deprecated) Team:Reporting Services Use Team:Global Experiance and Feature:Reporting instead. Feature:Reporting Reporting (PDF, CSV, ..) feature Project:i18n Team:Core Core services & architecture: plugins, logging, config, saved objects, http, ES client, i18n, etc Team:Operations Team label for Operations Team
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