"Missing session data" (and a login screen) due to indexeddb errors

[gerhardbeck]

Steps to reproduce

Element logs me automatically out

Outcome

What did you expect?

What happened instead?

Operating system

Ubuntu 21.04 LTS

Application version

Element

How did you install the app?

Flatpack

Homeserver

synod.im

Will you send logs?

Yes

[gerhardbeck]

Wanted to send logs, but: unable to connect to database

[germain-gg]

This looks like a duplicate of element-hq/element-web#21098 but would need some more information to say for sure.

[t3chguy]

@gsouquet doubt that IDB would be missing in the Element Flatpak, seems like an install/packaging fail. Logs would be very helpful here, you can open the console using Ctrl + Shift + I

[gerhardbeck]

@gsouquet Which information do you need? Just doublechecked: It's a flatpak installation, Version 1.10.4
@t3chguy What information of the console are you going to need?

[t3chguy]

Anything in the console that may be relevant to why you're being logged out, the logs you're unable to send (unable to connect to database) would have contained the console for your last few sessions.

[gerhardbeck]

OK, I try to send the information it it crashes again 08.03.2022 16:34:58 Michael Telatynski ***@***.***>:

…

Anything in the console that may be relevant to why you're being logged out, the logs you're unable to send (unable to connect to database) would have contained the console for your last few sessions. — Reply to this email directly, view it on GitHub[https://github.com/vector-im/element-web/issues/21332#issuecomment-1061907591], or unsubscribe[https://github.com/notifications/unsubscribe-auth/AJZKZ2U7TIF7PT4DQD7S6I3U65XR7ANCNFSM5QBRAIJA]. Triage notifications on the go with GitHub Mobile for iOS[https://apps.apple.com/app/apple-store/id1477376905?ct=notification-email&mt=8&pt=524675] or Android[https://play.google.com/store/apps/details?id=com.github.android&referrer=utm_campaign%3Dnotification-email%26utm_medium%3Demail%26utm_source%3Dgithub]. You are receiving this because you authored the thread.[Verfolgungsbild][https://github.com/notifications/beacon/AJZKZ2UN6ZLVEQ4NK22527TU65XR7A5CNFSM5QBRAIJKYY3PNVWWK3TUL52HS4DFVREXG43VMVBW63LNMVXHJKTDN5WW2ZLOORPWSZGOH5FWZBY.gif]

[gerhardbeck]

and after a closing and a start:

console errors:

and concerning the logs:

[germain-gg]

For searchability, this seems to be another case of IndexedDB failing with the error message, no connected database

[erikjohnston]

rageshake.ts:72 Failed to prepare to encrypt events for !SGNQGPGUwtcPBUotTL:matrix.org DOMException: Failed to execute 'transaction' on 'IDBDatabase': The database connection is closing.
    at Backend.filterOutNotifiedErrorDevices (https://develop.element.io/bundles/c9eb09f5297decfb9c0f/init.js:202997:25)
    at IndexedDBCryptoStore.filterOutNotifiedErrorDevices (https://develop.element.io/bundles/c9eb09f5297decfb9c0f/init.js:45414:25)
    at OlmDevice.filterOutNotifiedErrorDevices (https://develop.element.io/bundles/c9eb09f5297decfb9c0f/init.js:130972:35)
    at MegolmEncryption.notifyFailedOlmDevices (https://develop.element.io/bundles/c9eb09f5297decfb9c0f/init.js:132239:58)
    at https://develop.element.io/bundles/c9eb09f5297decfb9c0f/init.js:131810:22
    at async Promise.all (index 1)
    at async prepareSession (https://develop.element.io/bundles/c9eb09f5297decfb9c0f/init.js:131749:7)
consoleObj.<computed> @ rageshake.ts:72
rageshake.ts:81

This just happened to me on develop.element.io. My account stopped updating and had that in the logs (I couldn't rageshake due to it either). When I refreshed it logged me in as a guest, which was confusing.

[klardotsh]

This (or some flavor of this) has been happening to me for at least a month across both app.element.io in Firefox and the standalone Electron app (no Flatpak - Void Linux's native package). I can usually stay logged in for 4-6 hours at a time and then will inevitably miss notifications because I'm automatically logged out for reasons unknown, but only insofar as needing a password to log back in (don't have to reselect homeserv/user). To say this is irritating would be the understatement of the month; I'd love to provide whatever logs I can to help next time I see this (sadly I just logged myself back in on app.element.io so don't have said logs handy right now, I don't think?)

[erikjohnston]

Just happened again with me. This is particularly annoying as it forgets all your preferences.

[k79e]

Happened to me just now.
And my settings are lost too like element-hq/element-web#21843.

[t3chguy]

Soft logout looks like this

[richvdh]

Sadness:

[richvdh]

Duplicate of #1707