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Encryption upgrade prompt doesn't lead anywhere #22893

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kongo09 opened this issue Jul 19, 2022 · 4 comments
Open

Encryption upgrade prompt doesn't lead anywhere #22893

kongo09 opened this issue Jul 19, 2022 · 4 comments
Labels
A-E2EE A-New-Users A-Onboarding The users first experience of Element, whether that be first impressions or first tasks. O-Occasional Affects or can be seen by some users regularly or most users rarely S-Major Severely degrades major functionality or product features, with no satisfactory workaround T-Defect Z-WTF

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@kongo09
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kongo09 commented Jul 19, 2022 •
edited by MadLittleMods

Steps to reproduce

  1. Logging into desktop Element with new element.io identity

  2. Some very limited usage, mostly DMs

  3. Encryption upgrade available prompt pops up
    image

  4. Clicking on upgrade, it asks for my security key
    image

  5. Clicking on continue just brings me back to the original screen
    image

Outcome

What did you expect?

I would have expected the client to do whatever it has to do and the initial prompt to disappear, potentially showing a brief confirmation message that all is good.

What happened instead?

I feel like in a loop and I cannot resolve this.

Operating system

Windows

Application version

Element version: 1.11.0, Olm version: 3.2.8

How did you install the app?

from element.io

Homeserver

element.io

Will you send logs?

Yes
@MadLittleMods MadLittleMods added A-E2EE A-New-Users A-Onboarding The users first experience of Element, whether that be first impressions or first tasks. Z-WTF S-Minor Impairs non-critical functionality or suitable workarounds exist O-Occasional Affects or can be seen by some users regularly or most users rarely labels Jul 20, 2022
@MadLittleMods MadLittleMods mentioned this issue Jul 20, 2022
Closed
@MadLittleMods MadLittleMods added S-Major Severely degrades major functionality or product features, with no satisfactory workaround and removed S-Minor Impairs non-critical functionality or suitable workarounds exist labels Jul 20, 2022
@paboum
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paboum commented Jan 4, 2023

I didn't event get this notification when the event occured!
While it was all okay on element-android and other clients, element-desktop 1.1.17 did:

  1. Fail to display the new session manager, rotating the "loading" circle forever.
  2. Not send or receive direct messages, resulting in "someone's session isn't verified".
  3. Let me in any way fix the state of the client. Had to log out, log back in and reverify session from another client. Only after that the "upgrade available" popup appeared.

@dwagener dwagener mentioned this issue Apr 19, 2023
Closed
@SuperSonicHub1
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Still happening to me on the latest version of Element.

Element version: 1.11.43
Olm version: 3.2.14

@Ai-rin
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Ai-rin commented Mar 26, 2024

Experiencing this on the current develop.element.io (since a few months ago)

Element version: 9091c07-react-2e7668752fa5-js-9f1d0c389634
Crypto version: Rust SDK 0.7.0 (e760eb6), Vodozemac 0.5.1

@xxfogs
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xxfogs commented Jun 6, 2024

Same issue on latest element desktop

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A-E2EE A-New-Users A-Onboarding The users first experience of Element, whether that be first impressions or first tasks. O-Occasional Affects or can be seen by some users regularly or most users rarely S-Major Severely degrades major functionality or product features, with no satisfactory workaround T-Defect Z-WTF
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@MadLittleMods @kongo09 @SuperSonicHub1 @Ai-rin @paboum @xxfogs